Client Systems Implementation Tech

This position is responsible for working independently as a Field Service Installer and performs onsite visits to complete installation, training, and service for numerous Quest Diagnostics connectivity products. As an installer, the candidates should expect to spend 90% of the time on site at physician offices, clinics and hospitals. The successful candidate will have direct face-to-face interaction with our clients and must be able to communicate in a clear and professional manner to both technical and non-technical personnel. Patience is a must, along with the ability to maintain a professional appearance and attitude in stressful situations. The ability to multi-task and handle simple and complex issues as they present themselves is essential.

External Customer Support, Remote Support, Desktop Support, LAN/WAN:

• Provide service and training for external client applications including but not limited to Care360 LO&R and Labs & Meds, Auto receive, Bridge Support, Interface Support, PC operating systems (win & mac), Software Firewall and Astea
• Perform remote support using the WebEx and Microsoft Lync
• Troubleshoot technical problems and issues in the Field; perform root cause analysis and report findings to Management.
• Troubleshoot and resolve all service tickets routed to your Assignment Group according to the established SLA.
• Troubleshoot technical issues related to Network connectivity, Data Network Cabling, wireless network and Remote VPN connectivity
• Perform maintenance, patches and updates to all systems in a timely manner.
• Perform IMAC's all systems as applicable
• Participate and provide direction for the Regional Field IT Support function, identifying and communicating short-, medium-, and long-term goals.
• Image Creation
• Operating System Loading - Re-Imaging PCs
• Operating System Troubleshooting
• Operating System Administration - Adding/Delete Programs, Printers, Other Devices

Asset Management:

Manage inventory in Astea, including acquisition and disposal of all IT related equipment according to policies.

Required Work Experience:

0 - 2 years

Preferred Work Experience:

N/A

Physical and Mental Requirements:

• Physical Requirements - Ability to routinely lift 40 lbs; walk long distances; stand and bend in tight spaces; drive short and long distances.
• Mental Requirements - maintain composure under pressure; adapts to change; ability to grasp information quickly.

Knowledge:

N/A

Skills:

• Demonstrates entry level understanding of skill area progressing to application of knowledge attained through education, certifications or other related experience.
• Applies Beginner Level knowledge and processes. Demonstrates an organized approach to work. Learns new skills and applies newly acquired knowledge. Follows policies and procedures. Have sufficient communication skills for effective dialogue with colleagues. Contributes to identifying own development opportunities.
• Microsoft Office products - Word, Excel, PowerPoint, and Access.
• Problem Management - troubleshooting and problem solving skills
• Time Management and Organizational skills
• Demonstrated proficiency in verbal and written communications skills
• Strong commitment to customer and employee satisfaction.
• Ability to work with customers, both internal and external