BUSINESS SUPPORT SPECIALIST II

Cashier and Student Repay

MU Division of Finance has overall responsibility for creating a financial environment on campus that meets our fiduciary responsibilities, demonstrates stewardship, and meets all our
regulatory requirements. The Cashiers Office is responsible for managing student finances and consists of five main areas: accounts receivable, frontline cashiering, refund processing,
sponsor billing, and student loan repayment.

The Cashiers Office team is committed to excellence in providing financial services to students and the Mizzou community. We have made it our goal to provide these services in the most efficient, friendly, effective, and customer-oriented fashion possible.

This position is responsible for overseeing various back-off administrative tasks that impact the department's mission. These tasks include: approving daily Cash Receipt Records (CRRs), posting student check payments, acting as the primary point of contact for walk-in customers, and responding to chat requests through the departments ticketing system (ZenDesk).

This position is based on-site and requires a consistent in-office presence five days per week. The role is not remote or hybrid and offers an opportunity to collaborate directly with team members and contribute to a dynamic workplace culture. In addition, this role engages regularly with students, parents, and members of the campus community, making it an integral point of connection and support within the university.

Key Responsibilities

Customer Service (25%)

• Serve as the primary point of contact for walk-in visitors, providing timely and professional assistance. Respond to inbound chats and service tickets as needed. The volume and intensity of customer interactions fluctuate based on monthly and annual peak processing periods.

Student Payment Processing (25%)

• Accurately process all in-person and mailed student payments. Ensure daily reconciliation and balancing of transactions for proper posting to PeopleSoft Financials.

Cash Receipt Record Approval (25%)

• Review and approve all submitted Cash Receipt Records (CRRs). Perform daily balancing to confirm proper transaction posting within PeopleSoft Financials.

Registrar Report Review (20%)

• Review and take appropriate action on three key reports from the Registrar's Office: Residency, Refund Appeals, and Revision of Records. These reports have a direct impact on student accounts and are addressed according to a set schedule-daily, weekly, and monthly.

Other Duties as Assigned (5%)

• Provide support for a variety of departmental tasks and special projects as needed. Flexibility and adaptability are key as priorities may shift to meet emerging needs within the team or campus community.

Onsite Monday-Friday 8am-5pm

An Associate's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

• Experience working in a customer facing role, particularly in a higher education or administrative setting.
• Familiarity with financial systems, especially PeopleSoft Financials or similar platforms used for transaction processing and reconciliation.
• Demonstrated ability to interpret and act on institutional reports, such as those related to residency, appeals, or student records.
• Proven capacity to communicate effectively with students, families, and campus community members across various channels (in person, chat, email).
• Ability to work with accuracy and attention to detail in a fast-paced environment, especially during peak service times.
• Dependable team contributor who supports departmental goals and adapts quickly to shifting responsibilities or operational needs.
• Experience handling confidential information with integrity and discretion

Salary Range: $19.50-$20.00/per hour

Grade: GGS-007

University Title: Business Support Specialist II

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

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This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.