Loan Servicing Representative-CRE

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

Job Accountabilities

• Researches loan documents and orders pay off statements ensuring the proper collection of fees (i.e. Prepayment, release recording, etc.) and in some cases calculates and prepares partial release pay-off statements for borrowers, closing agents and attorneys. Submit borrower financial information, partial release information or other pertinent information to the Service Center for imaging to assure accurate documentation for third party review and audits. Upon request, reviews automated collateral Release Forms which have conflicting document information to assure only the appropriate collateral is release according to credit policy guidelines.

• Research and process specialized billing and payment requests
• Ensure the portfolio administration and risk management of each client relationship is in compliance with established Associated Banc-Corp policy, procedure and business strategy as well as commercial lending and regulatory guidelines. Maintain current awareness and understanding of appropriate banking laws, regulations, internal policies and procedures, and to fully comply with the same.

• Provide support for the preparation of various reports by collecting information, pulling data and/or compiling data for the Commercial Real Estate Division, such as Past Due Report, Monthly Production Summary Reports and Pipeline Reports.

• Provides support to CRE customers by answering inquiries, solving problems and obtaining answers to complex questions to ensure superior customer service. Support CRE colleagues by researching technical questions and inquiries and resolving any problems. Support includes preparation of maintenance forms for system updates, such as conversion from construction to income producing and updates to loan payment processes.

• Quarterly, collect, prepare packages and distribute the CRE Division Criticized / Classified Asset & Construction Loan Status Update Reports.

• Responsible for the annual property inspection process, including identification of accounts required for property inspections to be completed plus submits individual inspection report forms for imaging and updates the tracking list. Sends monthly reminder messages with updated tracking lists for each CRE Market to the Market Manager, Relationship Managers and the Portfolio Managers. Prepares a written summary of the project results and submits the summary report to the CRE Division Head with copies to the CRE Credit & Administration Manager, CRE Loan Administration/Closing Manager, CRE Loan Servicing Manager & Credit Risk Review Supervisor.

Education

High School or equivalent combination of education and experience Required
Associate's Degree or equivalent combination of education and experience in Business, Finance, Accounting or Real Estate. Preferred.

Experience

2-4 years Commercial, Commercial Real Estate and/or Mortgage loan servicing. Required.
2-4 years Commercial Finance, law, documentation, accounting and/or data systems. Required.

2-4 years Commercial Real Estate experience. Preferred.

2-4 years bank systems knowledge and experience (Nautilus, Fiserv, All Pro). Preferred.

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

• Retirement savings including both 401(k) and Pension plans.

• Paid time off to volunteer in your community.

• Opportunities to connect with others through our diversity-focusedColleague Resource Groups.

• Competitive salaries with professional development and advancement opportunities.

• Bonus benefits including well-being programs and incentives, parental leave,anemployee stock purchase plan, military benefits and much more.

• Personal banking, loan, investmentand insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest.Join our community onFacebook,LinkedInandX.

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contactleavesandaccommodations@associatedbank.comif you need an accommodation at any time during the process.

Associated Banc-Corp is an Affirmative Action andEqual Opportunity Employer. Associated Banc-Corp participates in the E-Verify Program. E-Verify NoticeEnglish or Spanish. Know Your Right to WorkEnglishorSpanish.

Associated Bank isPay Transparencycompliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.