Front office supervisor

HonorHealth
United States, Arizona, Scottsdale
10150 North 92nd Street (Show on map)
Jul 30, 2025
Overview Looking to be part of something more meaningful? At HonorHealth, you'll be part of a team, creating a multi-dimensional care experience for our patients. You'll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let's go beyond expectations and transform healthcare together. HonorHealth is one of Arizona's largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 17,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary The Front Office Supervisor is responsible for the supervision of office's operations and providing the optimum level of care. Assists with hiring and performance evaluations of staff and day-to-day operations. Supervises the office operations of the extended hours program. Serves as a mentor and resource to assist in meeting regulatory requirements. Provides cross coverage support for Practice Manager. Answers phone messages promptly. Assists staff in scheduling, pre-registration, deposit calculations, self-pay pricing and insurance verification. Serves as subject matter expert with current systems and processes within the department and interdepartmental. Specializes in and is completely familiar with any and all system applications by performing all tasks needed to meet department operation requirements and goals. Participates in identifying needs for process improvements and creating/enhancing processes. Maintains ongoing department training program in conjunction with leadership. Promotes positive teamwork within department and among employees. Provides cross coverage support for the manager/supervisor. Essential Functions Serves as an expert resource for department employees, as well as those outside the department, in regard to scheduling requirements, pre-registration, and insurance verification matters. Provides coordination and information to all disciplines and departments to ensure efficient and effective department workflow. Tracks performance and provides feedback to the Manager on staff performance for evaluation purposes. Participates in monthly one-on-one meetings with staff to provide productivity measurements and feedback. Provides cross coverage/support for Practice Manager, including: responds to security/alarm calls. Responsible for resetting alarm. Processes and submits practice payroll in Manager's absence. Responsible for opening the safe in Manager's absence. Assists Manager in maintaining building security/access Maintains all departmental and network policies, procedures and guidelines to ensure optimal execution of departmental tasks and achievement of goals. Assists in the development of new procedures and processes. Develops new policies and procedures as required. Participates in process improvement activities and implements process changes as directed by Supervisor. Supports Supervisor in other activities, as needed. Proactively monitors scheduling activity to identify opportunities for increased resource utilization (room, staff, and time) and to ensure compliance with established scheduling policies, procedures and guidelines. May perform duties of both Scheduler and Sr Scheduler as needed. Serves as subject matter expert for HIPAA, Federal regulations, state regulations, health system policies, departmental policies and reimbursement criteria. Attends/assists in leading departmental meetings and huddles in order to enhance communications within and between departments. Performs other duties as assigned. Education Associate's Degree in related healthcare field - Preferred High School Diploma or GED - Required Experience 2 years in healthcare scheduling or other related experience - Required 3 years healthcare scheduling, hospital registration, patient financial counseling, Medical Assistant experience OR - Preferred 3 years of the minimum experience required - Preferred Licenses and Certifications