New

ORAD Admin Support Associate

University of North Carolina - Chapel Hill

$38,890 - $42,000
Grade: 02

United States, North Carolina, Chapel Hill

104 Airport Dr (Show on map)

Jul 30, 2025

Posting Information

Department	ASOD Oral Radiology-433520
Career Area	Administrative/Clerical Support
Is this an internal only recruitment?	No
Posting Open Date	07/29/2025
Application Deadline	08/08/2025
Position Type	Permanent Staff (SHRA)
Position Title	Admin Support Associate - Journey
Salary Grade Equivalent	NC02 / GN04
Working Title	ORAD Admin Support Associate
Position Number	20071945
Vacancy ID	P020452
Full-time/Part-time Permanent/Time-Limited	Full-Time Time-Limited
If time-limited, estimated duration of appointment	Up to 3 years
Hours per week	40
Work Schedule	Monday - Friday; 8am - 5pm
Work Location	CHAPEL HILL, NC
Position Location	North Carolina, US
Hiring Range	$38,890 - $42,000
Pay Band Information	To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Position Summary Information

Be a Tar Heel!	A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn. One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit	The Division of Diagnostic Sciences focuses on oral radiology and pathology through a combination of basic science and general dentistry, guides the diagnosis of oral diseases, and helps develop patient treatment plans. The Oral and Maxillofacial Radiology discipline specializes in the ever-changing technology used to help diagnose and treat oral-facial diseases and conditions. Their background equips them to skillfully work with advanced technologies such as digital imaging, computed tomography and magnetic resonance imaging scans, and much more.
Position Summary	The Administrative Support Associate plays a key role in supporting the clinical and administrative operations of the Adams School of Dentistry ( ASOD). This position is primarily responsible for patient registration and managing clinic schedules, including scheduling, canceling, modifying, and reconciling appointments within EPIC. The role requires frequent communication with faculty, clinical staff, and patients to ensure the smooth coordination of appointments and services. Additional responsibilities include answering incoming phone calls, performing cashiering functions, verifying insurance eligibility, and assisting with the coordination of front desk operations. This position also supports administrative functions across multiple ASOD areas, including Radiology, Patient Admissions, Urgent Care, and Student Clinics. The Administrative Support Associate serves as a critical first point of contact for patients and visitors, and plays an essential role in maintaining an efficient, patient-centered environment.
Minimum Education and Experience Requirements	High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Required Qualifications, Competencies, and Experience	Strong administrative and organizational skills, with demonstrated ability to manage multiple tasks in a fast-paced clinical or healthcare setting. Customer service experience, preferably in a medical, dental, or academic environment, with the ability to interact professionally and effectively with a diverse population of patients, students, faculty, and staff. Experience with scheduling systems, electronic health records (EHR), or patient management software (e.g., EPIC), including the ability to schedule, modify, and reconcile appointments accurately. Working knowledge of insurance verification and billing processes, including handling patient payments and submitting claims. Excellent written and verbal communication skills, with attention to detail and a high degree of accuracy in data entry and record keeping. Ability to maintain confidentiality and adhere to HIPAA and other compliance requirements. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic data entry. Demonstrated ability to work independently and collaboratively, prioritize tasks, and exercise sound judgment under minimal supervision.
Preferred Qualifications, Competencies, and Experience	Experience working in a dental or radiology clinical environment. Bilingual (Spanish/English) preferred. Familiarity with UNC systems and policies.
Required Licenses/Certifications
Special Physical/Mental Requirements	Must be able to remain in a stationary position for extended periods (e.g., sitting at a desk or workstation). Must be able to communicate clearly and effectively in person, over the phone, and via email. Requires the ability to manage frequent interruptions and adapt to changing priorities in a busy clinical environment. Must be able to maintain focus and attention to detail in a high-volume, fast-paced setting. Ability to interact with patients, faculty, staff, and students in a professional and courteous manner at all times.
Campus Security Authority Responsibilities	Not Applicable.
Position/Schedule Requirements
Special Instructions
Quick Link	https://unc.peopleadmin.com/postings/304669

Contact Information

Office of Human Resources Contact Information	If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement	The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.