Pharmacy Technician Supervisor Ambulatory

Summary:

SUMMARY:

Reports to Pharmacy Manager. Under the supervision of a Pharmacy Supervisor and within assigned area of responsibility, is responsible for activities and functions of pharmacy technician navigators, pharmacy ambulatory liaisons, pharmacy group leaders, pharmacy technician specialists, pharmacy technicians, pharmacy student interns, and technician externs hereafter collectively referred to as Pharmacy Technicians. Assists with the creation of job roles and responsibilities, develops assignments, assigns work, creates, and maintains work schedules, and designs training plans. Manages Pharmacy Technician schedules to ensure they are equitable and support the operational needs of the department. Holds Pharmacy Technician staff accountable for performance and professionalism.Prepares and issues formal performance appraisals. Collaborates with supervisors and managers to develop goals for the department and implement new workflow initiatives.

Responsibilities:

KEY ACCOUNTABILITIES:

Is responsible for knowing and acting in accordance with the principles of the Brown University Health Corporate Compliance Program and Code of Conduct.

Supervises the work of pharmacy technician navigators, pharmacy ambulatory liaisons, pharmacy technician group leaders, pharmacy technician specialists, pharmacy technicians, pharmacy student interns, and technician externs, hereafter collectively referred to as Pharmacy Technicians

Assists with the creation of job roles and responsibilities, develops assignments, assigns work, creates, and maintains work schedules, and designs training plans. Provides functional supervision and guidance to Pharmacy Technicians within assigned areas of responsibility. Prepares and issues annual performance appraisals.

Supervises day to day activities within assigned area of responsibility to ensure compliance with established policies, procedures, and relevant labor contracts.

Reviews and analyzes operations. Recommends changes to increase efficiency. Supervises implementation of operational changes.

Participates in the recruitment, retention, development, and competency assessment of Pharmacy Technicians in collaboration with management team.

Develops standards and tools to establish and to improve the competency of Pharmacy Technicians including orientation of new employees, in-service training, and demonstrable competencies.

Provides actionable feedback to Pharmacy Technicians to promote teamwork and satisfaction in the workplace, in consultation with Pharmacy Supervisor or Manager.

Communicates effectively with Pharmacy Technicians to facilitate the flow of operations. Provides timely and accurate communication, both written and verbal as appropriate, regarding operational changes and continuous quality improvement activities, including goals and objectives of the Pharmacy as they relate to assigned areas of responsibility.

Mentors and coaches Pharmacy Technicians to assist them in defining and realizing their personal professional goals.

Participates in department-wide continuous quality assessment and performance improvement activities and medication safety initiatives within assigned area of responsibility. Supervises the quality assessment process to ensure completion is accurate and timely. Participates in various committees, task forces, and performance improvement teams as assigned.

Performs duties of other Pharmacy Technician job categories as needed.

Performs other supervisor duties as assigned.

Specific Retail and Specialty Pharmacy Responsibilities:

Oversees compounding operations and ensures compliance with state and federal rules and regulations [i.e., United States Pharmacopeia (USP) General Chapters <795>, <797>, and <800>], as assigned.

Supervises routine preventive maintenance to equipment according to established protocols. Supervises drug refilling processes and associated quality safety checks, as assigned.

Monitors the delivery of medications to pharmacy satellites, off-site treatment areas, patients, and caregivers, as assigned.

Oversees medication and pharmaceutical supply purchasing processes in coordination with the Pharmacist in Charge. Participates in the coordination of the recall process. Assists with the oversight of the annual medication inventory. Ensures quarterly quality assurance inspections are completed, as assigned.

Specific System Medication Access Resource Team (SMART) Responsibilities:

Supervises and coordinates provision of services between Pharmacy Technicians within the SMART and key clinic stakeholders and collaborates with other pharmacy leaders to optimize SMART services, as assigned.

Ensures Pharmacy Technicians within the SMART consistently apply best practices in the performance of key job responsibilities, including prior authorizations, patient financial assistance, prescription routing and refill management, and patient outreach and engagement, as assigned.

PERFORMANCE STANDARDS:

Effective utilization of resources

Management of continuous quality improvement

High quality, high value patient-focused services

Resource productivity

Fiscal responsibility

Development and implementation of effective quality programs

Customer satisfaction

Performance improvements year-to-year

Positive feedback from peers, direct reports, and staff

Other information:

QUALIFICATIONS-EDUCATION:

High school diploma or equivalent required. Completion of one to two years of college preferred.

Maintains current unrestricted Rhode Island Pharmacy Technician licensure.

Holds and maintains current National Pharmacy Technician Certification (CPhT).

QUALIFICATIONS-EXPERIENCE:

Two to three years experience as a technician group leader, technician specialist, or in an alternate technician supervisory role or five years progressively more responsible technician experience.

Effective interpersonal and communication skills, both written and verbal.

Possesses basic computer skills including Microsoft Office Suite.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

Possesses physical ability to lift, carry and maneuver medication delivery equipment and pharmaceutical related inventories, including extended periods of work time spent standing and walking.

Requires the visual and manual dexterity to operate a computer.

Occasional travel between facilities or sites is required.

INDEPENDENT ACTION:

Performs independently within department policies and practices

Refers specific complex problems to Supervisor where clarification of departmental policies and procedures may be required.

SUPERVISION:

Indirect supervision of up to 25 FTEs.

Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, ethnicity, sexual orientation, ancestry, genetics, gender identity or expression, disability, protected veteran, or marital status. Brown University Health is a VEVRAA Federal Contractor.

Location: The Miriam Hospital, USA:RI:Providence

Work Type: Full Time

Shift: Shift 1

Union: Non-Union