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Procure to Pay (P2P) Customer Service Agent - Fulltime - Days - Detroit

Henry Ford Health System
United States, Michigan, Detroit
Jul 25, 2025
GENERAL SUMMARY: Supports a high volume of inbound customer calls/E-mails for Henry Ford Health Procurement to Payment (P2P) operation. Answers all internal and external customer order status inquiries and/or complaints (telephone, mail, web) as well as invoice payment status requests. Quickly analyzes customer concerns and needs while resolving a customer's issues. Researches and resolves issues; provides service in support of Henry Ford Health P2P operations; provides guidance to customers on the use of eProcurement. Full working knowledge of Henry Ford Health P2P departmental procedures, processing, and systems operating processes. Demonstrated commitment to customer service by ensuring superior results. This role will support and will be responsible for handling all inbound inquires including, but not limited to: backorders, overnight orders, order status, RTVs (Returns), invoice payment, and payment request status. This position will work closely with Procurement and Accounts Payable teams and leadership to achieve the expected high levels of customer service. EDUCATION AND EXPERIENCE: High School Diploma or equivalent required. Two years' experience in healthcare Procurement or Accounts Payable is desired. Knowledge of medical supply and commodity terminology is preferred. Excellent communication skills, verbal and written. Strong problem-solving skills with ability to research problems and present findings. High level of attention to detail. Ability to identify, investigate, analyze and resolve complex customer service issues. Strong organizational skills with a high level of self-motivation. Must have demonstrated knowledge and use of appropriate applications: Excel, MS Office, Email, Fax, multi-line phone system and use of the web applications. ERP application knowledge is preferred. Must be able to manage multiple work assignments under stress. Additional Information Organization: Corporate Services Department: SCM Procurement Shift: Day Job Union Code: Not Applicable