Business Strategy Manager
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Jul 24, 2025 | |
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OverviewThe Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide differentiated and connected customer experience. The Strategy and Operations team is dedicated to driving the strategic vision and operational excellence across CE&S. We aim to enhance our company's edge by leveraging market insights, fostering innovation, and ensuring seamless execution of strategic initiatives. As a Business Strategy Manager for the Strategy, Planning, and Strategic Initiatives team, you will help drive high profile and high impact cross-functional initiatives that will accelerate our business and delight our customers. This opportunity will allow you to demonstrate your capabilities managing complex programs, conducting quantitative and qualitative analyses, and flex your technical acumen learning new and innovate technologies. You will work on some of the most impactful programs for our business and also have the opportunity to learn in a fast paced and energetic environment. We are looking for a candidate with strong analytic skills, strategic thinking, and deft stakeholder management who can work across complex teams to get things done, structure ambiguous work, and be a thought partnert to senior CE&S leaders. If you have a passion for innovation, like to dig in and deliver, and thrive when given a challenge, then this may be the role for you! This role is flexible in that you can work up to 100% from home.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesYou will structure business challenges, conduct qualitative and quantitative analysis driving to key insights, and develop recommendations You will act as a strategic thought partner to leaders to design programs from initiation to delivery, ensuring clear outcomes, key milestones, success criteria, and clear ownership of critical activities You will lead development and execution of a clear and effective landing plan including communications and change management You will lead the rhythm of business during project or program development and execution. You will also work to gain buy-in from stakeholders and partners As you contribute to or lead projects, you will communicate the status and risk to stakeholders and create the necessary mechanisms for visibility and accountability for progress and outcomes. You will also conduct assessments of ongoing programs (or portfolio of programs) and examine business trends to identify opportunities to develop and improve programs as awell as governance across the portfolio of CE&S programs and initiatives You will share best practices and expertise across all of these areas as needed You will develop written documents, build end-to-end storylines, and deliver project findings and recommendations to senior executives. You will establish and maintain key points of contact with internal teams, you will cultivate relationships with leaders of internal teams. OtherEmbody our culture and values. | |