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Ecommerce Interaction & Experience Manager
 Microsoft | |
 United States, Washington, Redmond | |
 Jul 24, 2025 | |
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OverviewAre you passionate about crafting seamless, player-first digital experiences? We are looking for a customer-obsessed individual to help evolve the Xbox Digital Storefronts-using data, experimentation, and content strategy to improve how millions of players discover and engage with games across Xbox platforms. Xbox has millions of passionate fans and a vast catalog of gaming titles available across a wide range of devices. We drive growth by building deeper connections with customers, and the Xbox Digital Stores play a central role-helping players everywhere discover, access, and play the best games across Xbox platforms. To help accelerate this vision, we are looking to hire a Ecommerce Interaction & Experieince Manager to push our Xbox Stores' experience beyond what's expected and help deliver seamless, engaging journeys for players and customers worldwide. In this role, you will contribute to shaping customer-facing experiences that drive both engagement and business results. You will be joining the Shopper Interactions & Experiences team, responsible for shepherding high-quality customer traffic through the shopping journey and improving conversion across priority markets. The team creates scalable strategies to maximize the impact of content and experience delivery by applying analytics, research, and experimentation. By optimizing the shopper journey, improving workflows, and shifting from manual to automated solutions, the team ensures a strong customer experience combined with meaningful business value from the tools it uses and the work it delivers. What our team offersAt our core, we are a customer-focused team that encourages a diverse and inclusive culture. We are respectful, collaborative, honest, accountable, and approach work with a fun, positive attitude. We strive to understand our players and design experiences that connect them to the right content and foster long-term engagement and connection. The right candidate can expect opportunities to grow their experience and career, influence partners across teams, contribute to decisions that shape digital commerce and player experiences, and build thought leadership in a space where creativity, experimentation, and impact come together. What I will do for youChampion your successes at every level of our leadership.Empower you to gain new experiences and improve upon your strengths.Support who you are as your authentic self.Make career development a consistent priority.
ResponsibilitiesCore ResponsibilitiesLeverage analytics, research, and experimentation to understand the customer journey across digital storefronts-from discovery through purchase-and identify opportunities to improve shopper experience.Design and execute A/B tests, feature pilots, and content strategy experiments to optimize content effectiveness and surface performance.Develop and maintain scalable content strategy frameworks, guidelines, and playbooks to ensure consistency, quality, and alignment across platforms and marketplaces.Track and report on the ROI of key shopper journeys to support business growth and data-driven feature investments.Collaborate across teams to align on experimentation insights, content strategies, and continuous optimization of dynamic and static shopper experiences. | |