Customer Quality Engineer, Experienced

As theCustomer Quality Engineer, Experienced, you will be responsible for customer quality issues. This includes investigation and problem solving, field-service representative engagement, and ensuring that customer requirements are met. You will be the link between Labs, Sales, Manufacturing Operations, and Technical Service Representatives in the field. You will be the primary contact for customer claims, warranty, validation, and post warranty product claims and will lead Root-Cause Analysis (RCA).

You will report onsite to the Quality Control Manager in Lafayette, IN.

PPG Offers excellent Benefits including Medical, Dental, Vision, Disability, Life, 401k, PTO, Family Leave, continuing education, excellent culture and opportunities for growth!

Responsibilities:

• Investigate and resolve Customer quality and line issues ensuring all such items are correctly registered and tracked into the CAIR.

• Apply analytical reasoning and RCA, follow procedures for claims management, and maintain positive customer relationships.

• Assist teams: manufacturing, engineering, laboratory, warehouses, planning, and field personnel (TSRs); provide corrective action for non-conformities, ensuring identification of the root cause(s), and implementation of corrective actions to avoid repeat errors.

• Maintain the Quality Standard of PPG Industries and promote the understanding of the Customer Quality Goals throughout the organization.

• Work with the Account Manager to ensure specific requirements are understood and fully deployed by conducting regular internal auditing.

• Create plans and strategies to reduce gaps that affect quality and implement best practices.

• Monitor customer satisfaction through the use of the VOC tool and the development of strategies and action plans to improve the indicator.

• Lead quality improvement activities to increase customer satisfaction of product quality and delivery.

• Update documentation based on results of RCA and share lessons learned.

• Respond to non-conformities through customer portals together with the Coordination of Quality Management Systems appropriately.

Qualifications:

• BA/BS degree in Chemistry or Engineering.

• At least 3years Quality experience in a Technical, Manufacturing, or Chemical Plant environment such as for Automotive, Industrial, or Packaging; or similar paint and coatings quality. Specific knowledge of solvents and primers is useful but not required.

• Customer engagement experience in Automotive, Industrial, Packaging, or similar.

• Problem-solving experience including: 8DS, 5 WHYs, or similar investigative methods

• Hands-on knowledge of core tools: IATF/TS16949, ISO9001, FMEA; Quality Control planning, Six Sigma, or similar.

• Comfortable delivering updates and reports to customers.

• Limited travel up to 15%

#LI-Onsite

About us:

Here at PPG we make it happen, we seek candidates of the highest integrity who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are "One PPG" to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday - everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

Przedziay pacowe i wysoko wiadcze PPG mog si roni w zalenoci od miejsca, dziki czemu moemy w sposob konkurencyjny wynagradza pracownikow na ronych rynkach geograficznych. Podejmujc decyzje dotyczce wynagrodzenia, firma PPG bierze pod uwag kilka czynnikow, w tym midzy innymi umiejtnoci, dowiadczenie i szkolenia, kwalifikacje i wyksztacenie, licencje i certyfikaty oraz inne potrzeby organizacyjne. Mog rownie obowizywa inne motywatory.

Nasze programy wiadcze pracowniczych maj na celu wspieranie zdrowia i dobrego samopoczucia pracownikow. Wobec ubezpiecze i wiadcze stosowane s warunki obowizujcych planow i powizanych dokumentow planu regulujcego.