New

Operations Coordinator- VIC

Sentara
life insurance, paid time off, sick time, tuition assistance, 401(k), 403(b), remote work
United States, Virginia, Norfolk
6015 Poplar Hall Drive (Show on map)
Jul 23, 2025
City/State Norfolk, VA Work Shift First (Days) Overview: Operations Coordinator - Vascular Interventional CenterLocation: Sentara Norfolk General HospitalSchedule: Monday - Friday, 7:30 AM - 4:00 PM Department: Vascular Interventional Center (VIC) Position Summary:Sentara Norfolk General Hospital is seeking a detail-oriented and proactive Operations Coordinator to support daily operations within the Vascular Interventional Center (VIC). This dual-role position supports the Vascular Access Team with procedure scheduling and coordination while also managing the VIC Control Desk to ensure smooth and timely patient flow throughout the department.Key Responsibilities:Vascular Access Coordination:* Schedule all PICC and Midline consults and procedures within Epic.* Collaborate with multidisciplinary teams including physicians, nursing, case management, and ancillary departments to obtain medical clearance, consults, and accurate provider orders.* Review patient charts for necessary documentation and lab work (e.g., INR, platelets) prior to procedures.* Maintain a tracking system for consults, ensuring timely and appropriate follow-up.* Serve as a communication liaison between the Vascular Access Team and inpatient units to support procedural planning.Control Desk Operations:* Serve as the primary Operations Coordinator at the VIC Control Desk to manage daily case flow and same-day add-on procedures.* Monitor the daily procedural schedule and assist with efficient room utilization and coordination.* Answer incoming calls from providers, anesthesia, and other departments regarding case logistics and scheduling updates.* Call stroke and thrombectomy alerts to the hospital operator in accordance with Sentara protocols.* Provide real-time communication support and facilitate coordination across multiple procedural teams, ensuring timely response and prioritization of urgent cases.Qualifications:Required:* High School Diploma or equivalent* Excellent communication and interpersonal skills* Strong time management, organization, and multitasking abilities* Proficiency in Microsoft Office Suite (Excel, Word, Outlook)* Comfortable working in a fast-paced and high-acuity hospital environmentPreferred:* Experience using Epic or another EMR system* Familiarity with medical terminology, anatomy & physiology, and relevant laboratory values (e.g., PT/INR, platelets)* Prior experience in hospital operations, scheduling, or control desk support* Understanding of vascular and interventional radiology workflowsWork Environment:* Located in the Vascular Interventional Center at Sentara Norfolk General Hospital* Frequent collaboration with procedural teams, anesthesiology, physicians, and nursing* High-acuity and time-sensitive case coordination responsibilities* Control desk is central to communication and case management during operational hours . Benefits: Caring For Your Family and Your Career * Medical, Dental, Vision plans * Adoption, Fertility and Surrogacy Reimbursement up to $10,000 * Paid Time Off and Sick Leave * Paid Parental & Family Caregiver Leave * Emergency Backup Care * Long-Term, Short-Term Disability, and Critical Illness plans * Life Insurance * 401k/403B with Employer Match * Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education * Student Debt Pay Down - $10,000 * Reimbursement for certifications and free access to complete CEUs and professional development * Pet Insurance * Legal Resources Plan * Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met Here at Sentara, we are committed to consistently enhancing our training, advancement tracks, work-life benefits, and more. Our goal is to make you feel more excited to be here every day! Sentara Norfolk General Hospital, located in Norfolk, VA, is a 525-bed tertiary care facility that is home to the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads, and also serves as the primary teaching hospital for Eastern Virginia Medical School. In addition to the high-quality heart program at Sentara Heart Hospital, our facility is home to Nightingale Regional Air Ambulance and several other dedicated facilities and specialized services. As a recognized accredited Comprehensive Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart and vascular, neurosciences, neurosurgery, urology, oncology, spine care, advanced imaging, behavioral health, maternity, and women's health, including a state-of-the-art neonatal intensive care unit. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.