Distribution Administrator

Are you a Distribution Administrator looking to join one of the top companies in the Aviation Industry?

Are you looking to further your career and grow?

Do you have experience in Customer Service, Sales Order Administration, Supply Chain, Distribution Center Operations, Material Planning/Scheduling, Purchasing, or Inventory/Production Control?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work ON-SITE with our client in Orlando, FL. Interested?

Here's what you'd do:

• Directly interfaces with customers by creating quotations, order acknowledgements, order status, and RMA returns related to spare parts sales activities.
• This position needs prompt response and action to customer orders and inquiries.
• proactively creates delivery notes, coordinating with warehouse and logistics teams to accomplish on-time-delivery performance objectives.
• Provides first-level customer service to both external and internal customers and programs.
• Coordinates spares external and internal demand with the Materials Planning and purchasing teams to secure material availability to support on-time customer deliveries.
• Receive incoming Materials utilizing SAP.
• Perform spare sales order management activities, including quotation, sales order entry, order acknowledgement, order changes, order status, order fulfillment coordination to meet order delivery commitment, and occasional invoicing.
• Responsible for verifying spares order booking and entry to ensure accurate and complete information is entered into the SAP ERP system, including customer data, part number, quantity, pricing/discounts policies, shipping instructions and terms, and delivery dates.
• Ensure order compliance with customer RFQ, contract, or Sales Catalog.
• Continuously works within a Microsoft Outlook mailbox and some customer internet portals to receive and respond to customer requests and orders in a prompt manner while ensuring such environments are kept current and up to date.
• Professionally responds to customer (external and internal) questions, inquiries for information, order changes, and expedites requests promptly.
• Collaborates with client resources to provide appropriate responses, answers, and order changes.
• Establishes positive customer relationships through professional and effective:
• Customer service, conflict/issue resolution, and timely communication.
• Provides regular spares order status, reports delivery performance, and tracks backorders.
• Coordinates with Purchasing, Material Planning, and the Distribution Center teams to ensure on-time shipments and meet delivery commitments.
• Proactively identifies orders at risk of shipping late or on hold and coordinates resolution.
• Accountable for monitoring and analyzing delivery performance results, identifying performance issues, and recommending changes for improvement.
  Addresses customer complaints for rejected or disputed shipments or invoices, including tracking shipments, issuing RMAs for returns, issuing credit memos, providing missing documents, or providing exchange orders.
• Responsible for tracking, reviewing, and analyzing customer complaints/disputes and recommending actions to prevent recurrence.
• Provides first-level customer service to external customers, creating quotations, order acknowledgements, and providing order status updates.
• Performs other duties as assigned.

Here's what you'll get:

Pay: $20.00 / hr.

Hours: 40 hrs/Week.

Length: Temp (5 months).

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED.
• Minimum 1 year of experience in Customer Service, Sales Order Administration, Supply Chain, Distribution Center Operations, Material Planning/Scheduling, Purchasing, or Inventory/Production Control.
• Minimum 2 years of experience in a matrix organization.

• Associate Degree.
• Able to multitask in a fast-paced environment.
• Ability to work within a team.
• Good written and verbal communication skills.
• Speak, read, and write English fluently.
• Results-oriented with organizational skills and attention to detail.
• Ability to accurately calculate figures and amounts such as order totals, credits, discounts, and percentages.
• Ability to work independently and to be a self-starter.
• Ability to multitask and effectively prioritize tasks.
• Ability to identify potential issues before they arise and take corrective action to eliminate the risk.
• Experience with ERP-based Sales Order Management systems with/without EDI, fundamental MRP analysis & replenishment, and basic Inventory System functions, SAP.
• Working knowledge of quotation/sales order management processes.
• Previous Spare Parts support experience in the airline and/or electronics manufacturing & repair industry.
• Good skills with Microsoft Outlook, Word, Excel, and PowerPoint.
• Experience with generating and maintaining reports, metrics, charts, and dashboards, as well as the ability to write routine reports and correspondence.
• Ability to read and interpret documents such as safety rules, operating procedures, maintenance instructions/manuals/bulletins, and introductory engineering drawing notes and parts lists.
• Working knowledge of Import/Export regulations, Incoterms, and ability to read and interpret purchase order terms & conditions.
• Ability to solve practical problems and deal with variables with limited information.
• Customer Service or APICS Inventory/Planning or ISM Supply Chain.
• SAP knowledge (SAP in sales is even better).
• Background in aviation.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• This position requires less than 10% travel.
• Any possible travel would be primarily domestic; however, international travel be needed.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.