New 
Process Excellence Manager
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Jul 22, 2025 | |
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OverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide differentiated and connected customer experience. The Strategy and Operations team is dedicated to driving the strategic vision and operational excellence across CE&S. We aim to enhance our company's edge by leveraging market insights, fostering innovation, and ensuring seamless execution of strategic initiatives. Within Strategy & Operations, we are seeking a highly motivated and detail-oriented Process Excellence Manager to join our process excellence team. As an individual contributor, you will lead cross-functional initiatives to optimize business processes, drive operational excellence, and support strategic transformation efforts across the organization with AI First mindset. If you have a passion for innovation, like to dig in and deliver, and thrive when given a challenge, then this may be the role. This role is flexible in that you can work up to 100% from home. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesProcess Design & Optimization: Analyse current workflows, identify inefficiencies, and design scalable, future-ready processes using Lean, Six Sigma, or similar methodologies. Cross-Functional Collaboration: Partner with stakeholders across the organization to align process improvements with business goals. Governance & Standardization: Contribute to the development and maintenance of process documentation, standards, and governance models. Change Enablement: Lead workshops, facilitate stakeholder alignment, and support adoption of new processes through effective change management. Performance Measurement: Define KPIs, monitor process performance, and deliver insights to drive continuous improvement. Digital Transformation: Support the integration of automation and AI into business processes to enhance efficiency and decision-making. Process Design & Optimization: Analyse current workflows, identify inefficiencies, and design scalable, future-ready processes using Lean, Six Sigma, or similar methodologies. Cross-Functional Collaboration: Partner with stakeholders across the organization to align process improvements with business goals. Governance & Standardization: Contribute to the development and maintenance of process documentation, standards, and governance models. Change Enablement: Lead workshops, facilitate stakeholder alignment, and support adoption of new processes through effective change management. Performance Measurement: Define KPIs, monitor process performance, and deliver insights to drive continuous improvement. Digital Transformation: Support the integration of automation and AI into business processes to enhance efficiency and decision-making. OtherEmbody our culture and values.As you contribute to or lead a portfolio of projects, you will communicate the program status and risk to stakeholders and create the necessary mechanisms for visibility and accountability for progress and outcomes. You will also work with other teams to ensure processes are executed efficiently. You will share best practices and expertise across all of these areas as needed | |