VP Commercial Operations - Technology and Communications

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As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities.

Summary

The Director of Commercial Operations for the Communications business is a key leadership role responsible for overseeing and optimizing organizational processes, driving sales operational efficiency, and supporting strategic business initiatives. This individual collaborates closely with cross-functional teams to ensure seamless execution of business sales strategies, build and improve large scale and daily customer quotation processes and procedures, and achieve revenue goals. The role requires a balance of analytical expertise, strategic thinking, and strong leadership skills. The Director of Commercial Operations will work to scope customer and commercial development opportunities that drive increased revenue and partnership on strategic accounts. While working closely with Business Development and the Sales team, this candidate will bridge the gap with product, technology, and business growth concepts within Irby's Communications team. This focus will result in attained revenue goals, advancements in product development, delivery, and scope, as well as customer/client retention and contract management.

Essential Duties & Responsibilities

Initial Business Execution:

• Develop and implement commercial solutions to create processes and solutions and drive efficiencies in our ability to manage, quote, and secure product and services business.

Operational Sales Strategy and Process Optimization:

• Align business operations with the organization's overall goals and objectives.
• Develop and implement commercial process strategies and operational tactics to enhance efficiency, productivity, and scalability of products and services.
• Evaluate and refine existing processes to drive continuous improvement and customer-first excellence, identifying inefficiencies and implementing data-driven solutions while ensuring revenue growth.
• Exercise fluency with Irby Operating Systems and inventory control and logistics best practices to both optimize internal processes and achieve commercial objectives.
• Communicate with Sales, Business Development, and Operations teams across the Irby footprint to present and continuously refine Technology and Communications tools, resources, and procedures for profitable revenue growth.

Cross Functional Team Leadership:

• Foster a culture of collaboration and accountability to achieve business objectives of both Irby and its partners with buy-in from the entire leadership team.
• Assist in hiring, training, and development of team members to build a high-performing department.

Performance Monitoring:

• Establish and track key performance indicators (KPIs) to measure the effectiveness of commercial operations both as an individual unit and as part of the broader Technology and Communications commercial channel.
• Prepare and present performance reports to executive leadership, offering actionable insights.

Project Management:

• Oversee the implementation of cross-functional projects, ensuring timely delivery and alignment with business objectives.
• Coordinate resources and communicate progress with stakeholders.

Budget and Resource Management:

• Manage operational budgets, ensuring cost-effectiveness and resource allocation efficiency.
• Collaborate with finance teams to forecast and monitor expenses.

Client Sales and Product Support:

• Partner with Business Development and Customer Success teams to optimize customer experience and ensure contract renewals.
• Conduct training and development programs to enhance team capabilities.

Compliance and Risk Management:

• Ensure compliance with industry regulations and company policies.
• Identify and mitigate potential risks to business operations.

Minimum Qualifications

• Bachelor's degree (B.A.) from four-year college or university; or a minimum of ten years related experience and/or training; or equivalent combination of education and experience.
• Knowledge of and experience utilizing management practices and principles.
• Ability to communicate effectively across various channels, departments, functional teams, and customer categories.

Preferred Qualifications

• Ten years of experience in the utility industry, particularly telecommunications and broadband.
• Ten years of experience in the communications business, focusing on Electric Utilities or Service Providers.
• Experience of engagement with installation contractors, engineering firms, consulting firms, and EPC organizations associated with the utility industry.
• Successful history of sales growth in a Business Environment.

Why work for Irby?

Irby Utilities is a crucial link in the distribution chain, connecting manufacturers to their customers in electrical power, natural gas, and broadband services. Our team delivers end-to-end solutions through logistical and operational support, sales and account management, project services, data analysis, and more. We firmly attribute our success to our people in each of these fields, and we are constantly advancing our skills and abilities.

Our CompetitiveBenefits?

401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Time Off, Paid Company Holidays, Floating Holiday, On Demand Pay, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, and Life Insurance.

About Irby

Irby is a leading fulfillment and solutions provider for utility and utility contracting marketplaces. Pairing nearly 100 years of utility experience with the industry's top technologies and manufacturers, Irby is poised to provide innovative products and customized services to serve its nationwide client base best. Irby offers a complete portfolio to each of its core business segments: distribution, transmission, substation, generation, renewable energy, EPC, fiber/broadband communications, and gas. Visit irby.com for more.

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Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law..

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