New 
Project Manager V
 Spectraforce Technologies | |
 United States, Pennsylvania, King of Prussia | |
| 500 North Gulph Road (Show on map) | |
 Jul 30, 2025 | |
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Title: Project Manager V
Location: King of Prussia, PA - Hybrid Duration: 9 months Position Overview We are seeking an experienced Project Manager to join our IT team and lead complex digital transformation initiatives. This role requires a seasoned professional who can navigate the intersection of business processes and technology solutions, with particular expertise in enterprise application implementations spanning customer-facing digital platforms, call center technologies, and back office operational systems. The ideal candidate will drive end-to-end project delivery while collaborating effectively across business and technical teams to achieve strategic IT objectives. Key Responsibilities: Project Leadership and Management * Lead and manage 2-5 mid-size projects concurrently from initiation through closure, including enterprise application implementations, process transformations, and digital platform deployments. * Develop comprehensive project plans, timelines, and resource allocation strategies while balancing competing priorities across multiple initiatives. * Manage project budgets, scope, and stakeholder expectations across diverse business units including Customer Service, Sales & Marketing, Billing, and Order-to-Cash operations. * Coordinate cross-functional teams including various business SMEs, IT business process analysts, architects, developers, infrastructure teams, and external vendors to deliver enterprise solutions end-to-end. * Operate effectively in a hybrid waterfall/agile environment while managing resources across various IT capability centers spanning onshore and offshore teams. * Ensure adherence to project management methodologies (PMP, Agile, hybrid approaches) based on project requirements and stakeholder needs. Enterprise Process and Application Transformation * Lead business process reengineering initiatives that integrate technology solutions with operational workflows. * Manage small, medium, and large-scale enterprise application implementations, particularly Microsoft Dynamics 365 CRM or similar platforms. * Drive process simplification efforts that eliminate redundancies and improve operational efficiency. * Facilitate requirements gathering sessions with business stakeholders to translate needs into technical specifications. * Oversee system integration projects connecting multiple enterprise platforms. Digital Technology Project Delivery * Manage implementation of customer self-service portals with backend enterprise system integration. * Lead deployment of customer-facing messaging platforms and omnichannel communication solutions. * Coordinate API development and integration projects connecting disparate systems. * Oversee mobile application development and deployment initiatives. * Manage cloud migration and modernization projects. Stakeholder Management and Communication * Serve as primary liaison between business leadership, business SMEs, IT teams, and external vendors across all project initiatives. * Maintain alignment and reporting to the enterprise PMO for multiple concurrent projects. * Adapt communication style and content appropriately for diverse audiences ranging from end users and call center agents to department management and C-level executives. * Lead requirements gathering sessions with stakeholders across varying technical skill levels, ensuring clear understanding and buy-in. * Manage change management activities including communication plans, training coordination, and user adoption strategies tailored to each business area. * Lead risk assessment and mitigation planning across all project phases while balancing resource constraints across multiple initiatives. * Coordinate with compliance, security, and governance teams to ensure regulatory adherence across all business process areas. Team Leadership and Development * Mentor junior project team members and PMO analysts. * Lead vendor selection processes and manage supplier relationships. * Coordinate resource planning and capacity management across project portfolios. * Drive continuous improvement initiatives within the PMO framework. Required Qualifications: Education and Experience * Bachelor's degree in business, Information Technology, Engineering, or related field. * 5-8+ years of progressive project management experience in IT environments. * Proven experience managing 2-5 concurrent mid-size projects with demonstrated ability to prioritize and balance competing demands. * Minimum 3 years managing enterprise application implementations (Microsoft Dynamics 365 CRM preferred), digital/web projects, or back-office process simplification projects. * Proven track record delivering digital transformation projects across Customer Service, Sales & Marketing, Billing, and Order-to-Cash business processes. * Experience leading cross-functional teams of varying sizes across business and technical disciplines. * Demonstrated success working with stakeholders across all organizational levels, from end users to executive leadership. Technical Expertise * Awareness of Microsoft Dynamics 365 CRM or similar platform, configuration, and integration capabilities. * Experience with enterprise integration patterns, APIs, and middleware solutions in end-to-end business processes across multiple enterprise systems. * Knowledge of customer portal technologies and self-service platform implementations. * Familiarity with customer messaging platforms, chatbots, and omnichannel communication tools. * Understanding of cloud platforms (Azure, AWS) and hybrid infrastructure environments. * Proficiency with project management tools (Azure DevOps, Smartsheet) and leverage Excel for varying audiences without DevOps access or executive alignment. Project Management Competencies * Experience with Agile/Scrum methodologies and hybrid project approaches. * Strong financial management skills including budget development, tracking, and variance analysis. * Expertise in risk management, issue resolution, and stakeholder communication. * Proven ability to manage vendor relationships and complex procurement processes. Core Skills * Exceptional communication and presentation skills with ability to tailor messaging for diverse audiences including end users, management, and executive leadership. * Strong analytical and problem-solving capabilities with data-driven decision making. * Change management experience with enterprise-wide technology implementations across Customer Service, Sales & Marketing, Billing, and Order-to-Cash functions. * Business process analysis and improvement expertise with deep understanding of order-to-cash workflows. * Ability to translate complex technical concepts for business stakeholders while managing technical implementations for non-technical end users. * Proven capability to manage multiple project workstreams simultaneously while maintaining quality and stakeholder satisfaction. * Experience managing virtual teams and coordinating across multiple time zones in onshore/offshore environments. Preferred Qualifications * Master's degree in business administration, Technology Management, or related field. * PMP certification or equivalent project management credential. * Background in call center technologies and customer experience platforms. * Basic knowledge of AI/ML tools and applications in enterprise environments. * Lean Six Sigma certification or process improvement credentials (optional). Success Metrics * Successfully deliver 2-5 concurrent mid-size projects on time and within budget across Customer Service, Sales & Marketing, Billing, and Order-to-Cash domains. * Deliver the required business value within the timeframe necessitated by the business case for each project initiative. * Deliver defined process efficiency gains within projects to improve customer experience & retention, expected call deflection via self-service or eliminating root cause of customer inquiries, improve operational efficiency, incorporating AI where applicable for business objectives. * Demonstrate effective stakeholder management across varying skill levels from end users to executive leadership. Reporting Structure This position reports to the Director IT Call Center & Digital Technology and will collaborate closely with business process owners, enterprise architects, and technology teams. The role requires regular interaction with C-level executives, department heads, and external vendor partners. | |