Technical Writer III

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

We are seeking a detail-oriented and highly skilled Technical Writer to produce high-quality documentation that contributes to the overall success of our products and services. The ideal candidate will have experience in creating clear, concise, and user-friendly content for a variety of audiences including developers, end users, and internal stakeholders.

Key Responsibilities

• Research, write, create , and edit, Standards documentation, technical specifications, SOPs, Process Flows,
  
• Work closely with Site Ops Managers , engineers and SMEs to gather technical information and requirements
  
• Support the development of structures and frameworks for standards releases, Standards changes , and new feature rollouts, ensure full and comprehensive lifecycle of the documentation.
  
• Create diagrams, flowcharts, and other visuals to support documentation, including points for reporting, tooling and automation
  
• Ensure content is consistent with Meta, IDC and Infra documentation standards and meets industry best practice also
  
• Manage documentation lifecycle including requirement capture, drafting, peer review, publishing, and version control.
  
• Collaborate with the Site Ops KM team in Maintaining standards repositories and help systems using all Meta Standard ( G Suite, GSD, Jira etc ) tooling.
  
• Participate in user testing and incorporate feedback into documentation improvements.
  

• Ensure documentation is accessible, searchable, and user-friendly.

Required Qualifications

• Minimum 3+ years of experience in technical writing, preferably in a technology or software environment.
  
• Bachelor's degree in English, Technical Communication, Computer Science, or related field.
  
• This position follows a hybrid work model, requiring on-site presence at either the Richmond, VA or Ashburn, VA office location.
  
• The role requires domestic travel within the United States, based on business needs and project requirements.
  
• Excellent written and verbal communication skills.
  
• Strong attention to detail and ability to simplify complex information.
  
• Experience with authoring tools such as MadCap Flare, Adobe FrameMaker, Microsoft Word, or Markdown editors.
  
• Familiarity with version control systems (e.g., Git), documentation platforms (e.g., Confluence, ReadTheDocs), and issue tracking tools (e.g., Jira).
  
• Ability to work independently and as part of a cross-functional team.
  
• Experience with API documentation using tools like Swagger or Postman.
  
• Knowledge of XML, HTML, CSS, and Markdown.
  
• Familiarity with Agile/Scrum development methodologies.
  
• Understanding of accessibility and usability best practices in documentation.
  

• User Experience, human-centered and/or heuristics experience in writing end user documentation.

Work Environment

• Fast-paced, collaborative environment.
  
• May involve occasional meetings across multiple time zones
  
• Opportunities for remote or hybrid work arrangements.
  
• Ad-hoc travel required as needed in support of sow

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Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.