Product Director - Platform

At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything.

Our associates. . .

Have Purpose - we do work that matters for our partners, the community, and the healthcare industry.

Innovate with us to move healthcare forward.

Give back to the community with paid volunteer time off.

Think Boldly - we have big ideas and are empowered to "think like an owner."

Fit your role and do what you love.

Grow and develop along a career path designed by you.

Feel Connected - our favorite thing about our workday is each other.

Support one another - no one says, "That's not my job."

Celebrate with each other at beer:30, virtual events, and company gatherings.

Be Understood - we are each unique and want to live our best lives at work and home.

Let life happen with My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave.

Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan.

Who we want

• Do you enjoy uncovering customer and prospect needs through structured discovery and interviews?
• Are you driven by building scalable platforms that empower stakeholders to derive insights and drive decisions?
• Do you have experience launching and evolving complex, enterprise-grade research or feedback platforms?
• Are you passionate about enabling research agility, data quality, and human-centered insights in healthcare?
• Do you collaborate seamlessly with design and engineering to drive elegant and powerful experiences?

What you will do

As a Product Director - Platform Products, you will shape the foundation of NRC Health's research and feedback technology platform. You will be responsible for identifying, evolving, and scaling platform capabilities that:

• Empower healthcare organizations to capture and act on stakeholder insights
• Enable robust, flexible, and secure feedback collection workflows
• Support research innovation with extensible architecture, configuration, and data analytics
• Create opportunities for product extensibility and data integration across NRC's portfolio

Key Responsibilities:

• Define and evolve a unified product vision and roadmap for NRC's research platform
• Conduct deep discovery with customers, prospects, researchers, and internal stakeholders to prioritize platform capabilities
• Partner with UX and engineering to design scalable workflows, sampling methods, survey engines, data pipelines, and reporting tools
• Lead go-to-market planning and positioning in collaboration with marketing and sales enablement teams
• Maintain a pulse on competitive platforms, regulatory shifts, and research innovation trends
• Establish success metrics and feedback loops for continuous platform improvement

What you need

• Bachelor's degree in Computer Science, Business, Economics, Marketing, or a related field

• 7+ years of experience in product management, ideally in healthcare, B2B SaaS, or research technology domains
• Proven ability to lead platform strategy and execution from vision to launch
• Expertise in survey technologies, research workflows, or insight delivery solutions
• Strong collaboration and communication skills across technical and non-technical audiences
• Self-starter with experience working in agile and cross-functional environments
• Flexibility to fulfill minimal travel expectations

Compensation

In the spirit of pay transparency, we are excited to share the base salary range for this position is $145,800 - $196,830, exclusive of fringe benefits or potential bonuses. If you are hired at NRC Health, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package. For more information on specific benefits, please refer to our Careers Page.

NRC Health is not currently hiring in DE, HI, LA, MD, NJ, RI, D.C.

In general, NRC Health's positions are closed within 45 days. However, factors such as candidate flow and business necessity may require NRC Health to shorten or extend the application window. We encourage our prospective candidates to submit their application expediently so as not to miss out on our opportunities.

Inclusion & Belonging

At NRC Health, Inclusion & Belonging are essential to our mission as a company devoted to greater Human Understanding. For information about our efforts in this area, please refer to our Equal Employment Opportunity policy.

Have Purpose. Think Boldly. Feel Connected. Be Understood.