Lead Software Engineer - AI Applications

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

The Salesforce Cloud Economics and Capacity Management (CECM) team is looking for a Lead Engineer with experience developing AI and ML powered applications to join us!

You will be working cross-functionally with engineers, architects, and product managers to build the breakthrough features that our internal customers will love, adopt and use while ensuring stable and scalable applications. You will also be working with data scientists to innovate and deliver distributed backend technologies, sometimes including big data technologies. You'll be a part of a modern, lean, self-governing product engineering team where you have the ability to switch hats between coding to requirements gathering, to testing for quality and performance.

CECM develops intelligent, data driven tools leveraging ML and AI techniques for Forecasting, Anomaly Detection, and LLM which enable strategic decision-making pertaining to Salesforce infrastructure expenditure and capacity management. We are building a platform that provides near real-time monitoring of cost and capacity utilization of the infrastructure, which will help in optimizing resource allocation and minimizing costs. We apply advanced machine learning techniques to turn the petabytes of data generated by our global infrastructure into actionable predictions and business insights used by capacity planners, internal service owners, and technical leaders daily. As an internal tooling team, engineers are expected to directly interact with customers to develop requirements and design, release and maintain distributed systems with visibility throughout Salesforce.

This is a fantastic opportunity for someone who is passionate about building scalable, resilient, distributed systems that collect, process, and analyze massive volumes of operational data. The technology stack includes Python, Airflow, K8S, Spark, Presto, Airflow, Postgres, and microservices within cloud native environments. ML and AI applications include time-series forecasting, anomaly detection and AI integrated products.

We are looking for a Lead Engineer who can drive our strategy for optimizing cost efficiency and improving utilization across all of the Salesforce services. You will not only provide visibility into opportunities to improve availability, but also work with multiple service owners to help and guide delivering on those optimizations.

Your Responsibilities

• Drive capacity visibility and automation improvements across multiple services at Salesforce

• Lead software development being delivered by multiple engineers

• Lead and participate in requirement gathering, design, and development of complex systems

• Independently design and deliver analytics tools and frameworks for diverse users, including other engineers, data scientists, and domain experts

• Mentor team members in all aspects of the software development lifecycle

• Master our code base, then improve it

• Build resilient, automated systems and assessing and integrating best-in-class technologies when appropriate

Required Skills

• Bachelor's degree in Computer Science and 8+ years of experience, or equivalent industry experience

• Deep knowledge of two or more functional or scripting programming languages: Python, Scala, or equivalent

• Experience operating time-series forecasting, anomaly detection and AI integrated products in production environments

• Extensive experience working with Data Scientists and operating ML models in production services

• Understanding of Data Science, Machine Learning and AI concepts

• Extensive experience with distributed services (REST, rpc or similar APIs) and relational databases (Postgres or similar)

• Experience with orchestration and workflow management tools, i.e. Airflow

• Experience with distributed compute platforms like Trino or Spark

• Experience with Agile development methodology, Test-Driven Development, incremental delivery, and CI/CD

• Experience owning and operating services throughout the software development lifecycle including design, development, release and maintenance.

• Experience communicating technical vision, mentoring junior engineers and managing projects.

Desired Skills/Experience:

Specialization in one of the following areas:

• Interest in frontend/visualization development (Tableau, JavaScript)

• Experienced in infrastructure automation and cloud platforms: AWS, Azure, or GCP

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.