Customer Service & Administrative Internship (Ophthalmology - Waltham)

Department & Position Summary:
The Department of Ophthalmology at Boston Children's Hospital offers the latest and best in diagnostics and care for children with vision problems. The department has 29 ophthalmologists, nine optometrists, and nine orthoptists on staff. Our experts have pioneered specialized diagnostic and surgical techniques for babies and children. We see more than 40,000 outpatients each year, and more than 1,500 surgical procedures are performed annually in our 11 locations.

The Ophthalmology - Customer Service department is seeking an intern who embodies our values of respect, inclusivity, teamwork, and kindness to provide patients, families, and colleagues with an experience equal to the care we deliver at our Waltham office. This position is 100% onsite.

Key Responsibilities:

• As a Patient Experience Representative (PER) Intern, you will provide high quality customer service and administrative support and assist with patient check-ins, answering phones, and help patients and families get where they need to go.
• This is a terrific opportunity to gain exposure to healthcare administrative roles, and you will be exposed to top talent in the industry. You will hone your skills in customer service, time management, communication, teamwork, and collaboration among other transferable skills. The PER job family allows career progression in the healthcare industry.

Minimum Qualifications
Education:

• Current undergraduate students preferred; high school diploma/GED required.

Experience:

• Previous administrative, customer service, or internship/coop experience preferred.