New

Customer Service Assistant

Blue Cross and Blue Shield of Kansas City
parental leave, paid time off, paid holidays, tuition reimbursement, 401(k), employee discount
United States, Missouri, Kansas City
1400 Baltimore Avenue (Show on map)
Jun 17, 2025
Guided by our core values and commitment to your success, we provide health, financial and lifestyle benefits to ensure a best-in-class employee experience. Some of our offerings include: Highly competitive total rewards package, including comprehensive medical, dental and vision benefits as well as a 401(k) plan that both the employee and employer contribute Annual incentive bonus plan based on company achievement of goals Time away from work including paid holidays, paid time off and volunteer time off Professional development courses, mentorship opportunities, and tuition reimbursement program Paid parental leave and adoption leave with adoption financial assistance Employee discount program Job Description Summary: The Customer Service Assistant is responsible for clerical work on the Worker's Compensation Team to ensure smooth operations. This role processes mail, answers phones, and ensures money exchanges are completed accurately. Job Description Open / process the incoming and outgoing mail as well as scanning incoming mail to the electronic file once it has been processed. Print and process checks with EOB's. Process manual payments then scan into claims system Process refunds Codes documents that have been scanned into the claim system Answers phone, helps caller or directs to the appropriate party. Provides clerical support to the department, which may include copying, faxing, filing and answer internal calls. Other clerical functions as assigned by the department. Minimum Requirements: High School Diploma or GED Minimum of 1 year relevant experience Blue Cross and Blue Shield of Kansas City is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.