Surgery Scheduler - ENT

Additional duties: This position will be an entry-level surgery scheduling position. The majority of the job will be spent answering phone calls from families wanting to schedule, reschedule, or cancel their child's surgery.

The candidate will work out of the ENT Administrative Space and must be comfortable with answering phone calls for the entire shift and should have excellent customer service skills with regard to professional communication while on the phone.

• Schedules surgeries by coordinating with patients, physicians, and other medical staff.
• Confirms patient eligibility for surgery by reviewing medical records and insurance coverage.
• Coordinates pre-operative testing and medical clearance for patients.
• Ensures that all necessary equipment and supplies are available for the scheduled surgeries.
• Communicates any changes in the surgical schedule to all relevant parties.
• Maintains accurate and up-to-date records of all scheduled surgeries and related information.

High School Diploma or equivalent, required.

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• Knowledge of filing, word processing, spreadsheet, medical terminology, coding, and office skills.
• Excellent customer service skills to interact with department staff and the public. Interpersonal skills necessary to deal with the public in a polite and effective manner.

• Two years of medical secretary experience, required.
• Surgical scheduling experience, preferred.

OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Standing, Walking

FREQUENTLY: (none specified)

CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Problem solving, Repetitive hand/arm use, Seeing - Far/near, Sitting

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"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"