Social Services & Food Shelf Coordinator

Position Summary

The Salvation Army Northern Division Dakota, Scott, & Carver Counties 360 Life Center located in Burnsville, MN is committed to "Doing the Most Good" by providing holistic, person-centered services to individuals and families. In addition to pastoral care, services include support with food, clothing, utilities, rent, securing housing, and both short- and long-term case management, as well as connections to community partners.

The Social Services & Food Shelf Coordinator oversees daily food pantry operations and provides comprehensive case management, primarily through the Pathway of Hope (POH) initiative. POH offers targeted, person-centered support to help participants overcome barriers, break the cycle of crisis, and achieve long-term stability. This role includes developing individualized service plans, maintaining accurate records, and fostering participant progress. The Coordinator also collaborates with staff and volunteers, engages with the community, and assists with seasonal and outreach events.

Wage Range: $21.03 - $24.00

Location: 13801 Fairview Dr. Burnsville, MN 55337

Essential Functions (approximate time spent)

• Food Shelf Operations and Compliance (45%): Oversee food shelf operations, including processing and distributing food donations and purchases, while ensuring compliance with cleanliness, health department, and food bank standards.
• Case Management (30%): Provide strength-based, person-centered case management using a holistic approach. Develop individualized service plans, monitor progress, and support participants-including those enrolled in Pathway of Hope (POH)-in achieving self-sufficiency goals.
• Participant Information Management (10%): Maintain accurate and up-to-date case files and database records. Ensure timely documentation of case notes, assessments, and participant progress.
• Participant Recruitment (5%): Recruit eligible participants for POH and other social services programs.
• Community and Organizational Engagement (5%): Support and promote The Salvation Army's mission and POH goals through internal collaboration and participation in community activities. Help organize food drives, manage donations, and coordinate the distribution of commodities.
• Seasonal and Event Collaboration (5%): Assist with planning and implementing seasonal and special events, including food drives.

Education and Experience

• Associate degree in a relevant field preferred; a combination of education and experience may be considered in lieu of a degree.
• If the degree is in social work, state board licensure is required.
• Prior experience in social services is required.
• Experience with long-term case management is preferred.
• Must successfully pass all required background checks. A valid driver's license and acceptable driving record (MVR) are required.

Competencies

• Strong interpersonal and communication skills.
• Excellent organizational skills with attention to detail.
• Ability to maintain confidentiality with integrity and professionalism.
• Demonstrate honesty, diligence, and a strong work ethic.
• Proficient in Microsoft Office, databases, and general PC use.

Working Conditions

• Combination of sedentary desk work and active tasks, including walking or standing for extended periods.
• Must be able to lift to 40 pounds occasionally including items such as food and clothing donations.
• Professional work environment, not eligible for a hybrid, remote-friendly work arrangement.
• Requires clear and effective communication with colleagues, participants, and community members.

Supervisory Responsibilities

• Provide guidance, training, and supervision to volunteers in the food shelf.

Travel Requirements

• Local travel using agency vehicle to attend participant and community meetings in support of the mission.

Other Duties

• All employees acknowledge that The Salvation Army is a church and agree to support its mission.
• This job description is not all-inclusive; duties and responsibilities may be assigned or adjusted by the supervisor as needed.