Remote New

Payments Verifications Specialist

Zelis Healthcare, LLC
United States, Florida
Jun 17, 2025
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview Position will assist providers in completing registration and enrollment requirements for direct deposits. This is a client-facing individual support position, in a team environment. This position will work a Monday - Friday 9 am - 530 pm EST shift. What You'll Do Verify registration and enrollment requests and forms contain all necessary and appropriate information. Review daily reports and data entry forms to identify accounts that need maintenance or verification. Contact clients by phone to collect information needed to verify or update their accounts. Respond to basic questions, by phone or secure mail messages, about specific Zelis products and services. Troubleshoot and resolve customer issues in a professional and timely manner. Adhere to Zelis Payments standards and policies to ensure client privacy. What You'll Bring to Zelis 1+ year of customer service/call center experience. Computer proficiency and technical aptitude. Ability to utilize MS Office Suite products. Strong communication skills, both written and verbal. Attention to detail and good analytical skills. Ability to sit for extended periods of time. Ability to lift and move approximately thirty (30) pounds on a non-routine basis. Associate degree/two years of college, or equivalent work experience, preferred. A standard business environment with moderate noise levels and minimal distractions. *Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.* Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. Disclaimer We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.