Customer Solutions Coordinator

We're Watts. Together, we're reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted bycustomers in residential and commercial settings across the world.We areat theforefront of innovation, working with cutting-edge technology to provide smart andconnected, sustainable water solutions for the future. Watts is a leading brand with aquality reputation - and we have a dynamic future ahead.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Other duties may be assigned.

• Responsible for organizational requirements of the Department including order processing, work orders, scheduling, parts orders, Material accuracy, 5S Program, and purchasing duties.
• Responsible for understanding the Department and how work funnels through to be received by the customer in support of their needs.
• Coordinate all verified Continuous Improvement Projects/Initiatives throughout the Department.
• Administrative duties as needed, including but not limited to: typing, making travel arrangements and itineraries, keeping the attendance database, filing and other interdepartmental support.
• Assist in handling front end calls for the department (directing incoming and internal calls and pages) at a rapid rate with a professional demeanor.
• Special projects to be assigned as necessary.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong custom-service focus.
• Developed organizational skills.
• Pleasant and professional telephone manner and style of greeting.
• Demonstrates ability to be a team player by actively participating in assigned teams as well as intercompany, cross-functional and/or special committees.
• Demonstrates communications skills necessary to effectively interact with coworkers and outside contacts.
• Working knowledge of PC operating systems and application software including MS Office.

• A high school diploma or equivalent is required for this position.
• 2 years of experience within a manufacturing environment is preferred.
• Exposure to a Parts and/or Remanufacturing Department is a plus.

The expected hourly rate for this position is $23.00 - $26.00. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable laws.

PHYSICAL DEMANDS The physical demands described here are represented of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing duties of the job, employee is required to sit; stand; walk; use hands to handle objects, tools, or controls; reach with hands and arms; talk and hear.
• Employee will occasionally lift and/or move up to 40 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Office environment with occasional shop floor working environment. Noise level is minimal. Required to wear safety glasses and utilize other safety equipment as required while present on the shop floor. Some client visits may be required.

Watts in it for you:

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.