Application Administrator I

Great benefits. Competitive pay. We know these are some of the things people look for in a job.

If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a calling - then we're ready to meet you.

When you join Wounded Warrior Project (WWP), you're committing to making a difference. We make a commitment to you, too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At WWP, we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as:

* A flexible hybrid work schedule (three days in the office, two days' work from home)

* Full medical, dental, and vision coverage for both teammates AND family members

* Competitive pay and performance incentives

* A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you're ready to get started, we're ready for you.

DUTIES & RESPONSIBILITIES

• Serve as an application administrator for WWP business partner applications.

• Perform basic administrative functions including user account maintenance, report and dashboard generation, workflow management, and routine task execution.

• Develop reports, dashboards, and processes to continuously monitor data integrity.

• Identify and report unexpected issues or results.

• Resolve issues with support from senior personnel, if needed.

• Provide end user coaching and day-to-day end-user support.

• Perform data imports and fulfill ad-hoc data requests.

• Support application releases and upgrades.

• Recommend solutions or alternative methods to meet requirements.

• Ensure full quality assurance testing and implement solutions for operational efficiency.

• Configure and maintain basic process automation including automated processes, workflow approval, and email alerts.

• Create and maintain documentation on business processes, use and flow, and training materials.

• Configure and maintain solutions built in the application.

• Evaluate, scope, and complete new development requests.

• Follow all policies and procedures relating to application access.

• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.

• Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to assess the impact of new requirements on supported applications, and to work with teammates to identify upstream and downstream applications, systems, and processes.

• Possess a working understanding of the supported application, with the ability to administer fields and relationships, workflow rules, approval processes, page layouts, security, validation rules, email, and custom buttons and links.

• Possess basic configuration and design skills.

• Ability to evaluate information gathered from multiple sources, identify conflicts, and decompose high-level information into details.

• With support from team members, extrapolate detail-level information into a general understanding of the request.

• Analyze user requests to determine the underlying needs.

• Process documentation skills.

• Ability to implement technology-enabled business solutions for business partners working collaboratively within a team.

• Ability to work collaboratively and effectively as a member of a team that is focused on fulfilling WWP's needs and objectives.

• Ability to work effectively on cross-functional project teams.

• Ability to influence others to gain consensus on the most effective solutions.

• Solid verbal and written communications skills. Ability to present technical and non-technical information clearly and concisely to various audiences.

• Demonstrated ability and understanding of the need to exercise confidentiality and good judgment when working with sensitive data or issues.

• High energy level. Self- starter; eager to learn and to take initiative.

• Adaptability and flexibility when faced with changing priorities.

• Understand and adhere to project management processes. Support projects to successful outcome, providing excellent service to ensure project success.

• Ability to use task planning tools.

• Solid organizational and time management skills. Ability to work independently.

• Unequivocal commitment to the highest standards of personal and business ethics and conduct.

• Mission-driven, guided by core values, and a pleasure to work with.

EXPERIENCE

Requirements

• One year of experience in administration or support of software applications.

• One year of experience creating and maintaining documentation of applications specification and operation.

Preferences

• One year of experience monitoring end-user usage systems and performing daily administrative and use support tasks.

• One year of experience with customer centric processes.

• One year of experience working in a SCRUM or Agile environment.

EDUCATION

Requirements

• Bachelor's degree in Computer Science, Information Systems, or related business field. Equivalent combination of applicable experience, education, training, and certification may be considered in lieu of degree.

Preferences

• None

CERTIFICATIONS & LICENSURE

Requirements

• None.

Preferences

• None.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• General office environment; temperature controlled.

• Sitting for extended periods.

• May require lifting/carrying items up to 20 pounds.

• Up to 25% travel.

*ca-kw

#LI-HYBRID

Wounded Warrior Project is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.

Please note:
Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."