Change Integration Analyst

Job Summary: The Change Integration Analyst is responsible for coordinating the design and implementation of the Access Center scheduling and financial clearance protocols across Physician and Hospital Loma Linda University Health (LLUH) entities. Acts as the liaison between the business units, IT, and front-end users; scheduling and facilitating all business requirement sessions as well as creating operational workflows that encompass all areas of the project. Coordinates training-related items such as training material creation, user training or validation, as well as general Access Center support. Performs other duties as needed.

Education and Experience: Bachelor's Degree in Business Administration, Computer Science or related field required. Minimum one year experience in a customer service environment required. Minimum one year of experience in healthcare required. Minimum one year direct work experience in a project management capacity, including all aspects of project delivery preferred. Minimum two years in a scheduling support environment utilizing Epic EMR preferred. Experience may be considered in lieu of Degree.

Knowledge and Skills: Knowledge and understanding of related Information Technology trends. Able to read; write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Strong knowledge of project management software such as MS Project, Access, and other project management tools for task tracking and team collaboration efforts. Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; lead, supervise, teach, and collaborate; accept direction. Ability to deal effectively with people and elicit support from other department areas, vendors, and customers. Excellent analytic, communication, and documentation skills. Able to organize technical work; demonstrate excellent planning, problem solving, analysis, documentation, presentation and organization skills; analyze and interpret data, processes and needs based on limited information; organize work and resources; define problems and solutions, prioritize work load; make recommendations; manage time effectively and plan and implement objectives effective. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; work independently; perform basic math and statistical functions; manage multiple assignments; compose written material; work well under pressure; recall information with accuracy; pay close attention to detail. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Licensures and Certifications: None.