Medical Secretary l

Student Success and Well-Being Department of Counseling and Psychological Services:

Counseling and Psychological Services is home to an interdisciplinary team of full-time psychologists, social workers, mental health counselors, treatment coordinators and support staff who are fully committed to the success and well-being of our students.

The Opportunity:

The UCF Student Success and Well-Being Department of Counseling and Psychological Services (CAPS) is currently applications for a Medical Secretary l. This position is responsible to the Administrative Assistant III, Director, or other higher-level administrators. This role serves as the first contact for Counseling and Psychological Services clientele and the campus community at large. As such will create welcoming, nurturing, respectful environment for clients.

Responsibilities:

The duties and responsibilities of this position include:

• Ability to maintain confidentiality at all times.

• Electronically check-in arriving clients.

• Process all initial electronic client data; as well as follow-up contact as needed and/or assigned.

• Schedule/reschedule appointments.

• Assist clients with electronic check-in processes and procedures.

• Observe client behaviors and report to Counselor anything of significance.

• Work effectively with individuals from varied backgrounds and experiences.

• Provide primary telephone coverage; assess nature of client calls; determine if immediate assistance by a counselor is required.

• Create a professional image of CAPS through responsive, respectful telephone behaviors.

• Follow established CAPS opening and closing protocol.

• Provide support to professional staff and CAPS projects as requested in a timely manner.

• Perform other duties as assigned.

Minimum Qualifications:

High School Diploma or Equivalent and 0+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

• Ability to manage high call volume while performing other front desk duties.

• Ability to maintain boundaries as related to confidentiality.

• Self-starter and ability to quickly learn new policies and procedures; and computer software programs.

• Ability to prioritize assigned projects.

Additional Application Materials Required:

Please submit your resume along with your application.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• Flexible work environment

• And more...For more benefits information, view the UCF Employee Benefits Guide click here.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Veteran's Preference:

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans' Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.