US Wealth Management - Payment Operations, Senior Manager:

What is the opportunity?

The main purpose of this job is to oversee and enhance our Domestic and International Wire department. This position will be responsible for leading and managing the wire transfer operations function within Wealth Management Operations, ensuring accuracy, efficiency, compliance, and overall operational effectiveness.

This role involves overseeing a team, managing risk, developing strategies, and ensuring the smooth execution of wire transfers while adhering to regulatory requirements and internal policies. This individual will partner with internal partners, compliance, Risk. Legal, business groups to design, develop, produce, consult, and execute on a variety of programs and transformations. In addition, this role provides enhanced customer service, process improvements, and complex problem solving within the department. Incumbent must understand regulatory and organizational risks associated with work processes, how work is processed from beginning to end, and dependencies on other areas and departments. This candidate participates in Operations, firm, and/or industry initiatives providing process design, expert product knowledge, technical expertise, and problem solving unique to one or more specialty areas. This candidate will analyze and resolve escalated issues independently with minimal supervision, seeking assistance from Director as appropriate. This position contains increased elements of risk which are managed through operational reviews and system checks.

This candidate must work effectively and collaboratively with multiple departments and stakeholders (internal and external) to achieve quality and timely delivery of solutions related to wire processing and team management.

The ideal candidate will have a client first focus.

What will you do?

• Mentor and develop a team of associates and analysts reporting to you Manage direct reports, leading 1:1s and career development, attracting and retaining high quality talent in line with our leadership commitments
• Highlighting current and future needs of the team and department to manager
• Share expert knowledge across the team, contributing to team output and ensuring diverse viewpoints are heard
• Maintain overall quality and customer service standards, employee performance
• Providing regular reporting on wire transfer operations, including transaction volumes, fraud incidents, and compliance metrics.
• Identify process improvement opportunities and lead initiatives to enhance efficiency, accuracy, and customer satisfaction by implementing best practices and leveraging technology to streamline operations
• Contribute to the continuous improvement of the risk and controls environment in US WM Operations through opportunity spotting and collaborating with partners on implementing regulatory, risk, or compliance initiatives.
• Resolve complex wire transfers issues while delivering exceptional customer service and fostering strong relationships with internal and external stakeholders
• Culture carrier across Operations, embracing the Firm's core values and acting as a role model

What do you need to succeed?

Must-have

• Strong interpersonal, verbal, and written communication skills, with an ability to work effectively with all levels of staff and management
• Advanced problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with complex processes
• Strong accountability mindset taking responsibility for all work activities and personal actions
• Ability to manage time between team and projects effectively
• Ability to deliver under high stress situations
• Exceptional attention to detail
• Ability to be flexible in working with stakeholders and colleagues at all experience levels.
• 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 5+ years of securities, banking, technology, risk and/or job specific industry experience
• 5+ years prior securities, banking, technology, risk and/or job specific related experience
  • Extensive experience in wire transfer operations:Proven experience in managing wire transfer operations within a large financial institution is crucial.
• Securities license 99 (or able to obtain license within 120 days)
• 5+ years demonstrated and sound experience leading and managing a team

Nice-to-have

• 4-year degree from an accredited university in communications, marketing, business, or related field
• 5+ years securities, leadership, change management, project management, analysis, and/or executive level communications/presentations experience.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business
• Empowered to make decisions and create change

The good-faith expected salary range for the above position is $85,000 - $150,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC's high performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.