Director for Tutoring and Academic Services & Associate Director, Jeffries Center

Director for Tutoring and Academic Services & Associate Director, Jeffries Center

The Jeffries Center

Job Summary

Under the administrative direction of the Executive Director, responsible for managing the day-to-day operations of the Tutoring and Academic Services component of the Academic Service Program (ASP) of the Michael L. Jeffries, Sr. Center for Access and Academic Success (The Jeffries Center) including but not limited to developing, implementing, overseeing, and evaluating academic and retention services that increase and sustain retention, achievement and persistence for students participating in tutoring and academic services.

Minimum Qualifications

Master’s degree in education or from a discipline appropriate for administering a comprehensive, collegiate academic support services center. At least four (4) years of full-time professional experience designing, implementing, or supervising collegiate academic support services, mentoring, academic coaching, learning assistance, advising, tutoring, or related retention services. A high degree of initiative and ability to work with minimal supervision. Demonstrate strong collaborative, problem solving, and planning skills. Supervisory/managerial experience. An understanding of learning theory and academic support strategies and services. Experience designing, implementing, evaluating/assessing academic student success programs (e.g., Tutoring, advising, mentoring, academic support services, supplemental instruction, Federal TRIO Program, first-year experiences). Demonstrated ability to effectively collaborate with faculty, staff, and students in programming efforts and University committee participation. Strong interpersonal and communication skills with the ability to competently assess students’ needs and provide appropriate learning assistance. Experience working with first-generation, low-income, TRIO, EOP, U.S. historically underrepresented, or academically underserved individuals at the college level with dedication to student success, providing student-centered services and University student retention efforts.

Preferred Qualifications

• Administration or utilization of tutor or other student services scheduling software/technology.

Knowledge, Skills and Abilities

• Knowledge of the educational issues, trends, and research related to student success.
• Ability to think critically and creatively to solve complex problems.
• Ability to build effective relationships with diverse constituencies including students, faculty, staff and the public.
• Ability to lead a team and work with minimal supervision.
• Proficiency in the use of Banner or related information systems, learning management systems and Microsoft Office Suite.
• Data-informed, outcomes driven decision-making, with an ability to share a story of success.
• Results-driven, teambuilder with an ability to effectively convene key stakeholders to collaborate and build consensus.
• Displayed innovative and creative approaches to address challenges and institutional priorities.
• Strong organizational, planning, and communication skills.

Additional Physical Demands

This is a security-sensitive position required to pass an extensive criminal background check.

This position requires some evening and occasional weekend duties.

Travel Requirements

5% Travel for Conferences, Recruitment, and work with peer institutions may be required.

Appointment Information

This is a 100% full-time Academic Professional position, appointed on a 12-month basis. The expected start date is as soon as possible after 8/11/2025. Salary is $75,000.00.

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on July 7, 2025. Apply for this position using the Apply Now button at the top or bottom of this posting. Applications not submitted through jobs.illinois.edu will not be considered. Complete applications will include a cover letter, detailed resume, and the name, title, and contact information for 3 professional references. Incomplete applications will not be considered. For further information about this specific position, please contact Jeffries Center Human Resources at tjc-hr@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois offers a very competitive benefits portfolio, depending on the position. Click for a complete list of Employee Benefits.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify to verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.

Requisition ID: 1030324
Job Category: Education & Student Services
Apply at: jobs.illinois.edu