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Posting Date 06/13/25
Application Deadline 06/15/25
Pay Range $23.75 - $41.75 hourly
Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.
Job Type Unclassified
Department Enterprise Technology
About the Position As the PC/LAN Technician, you will provide county customers with excellent customer service experiences, reliable communication, accurate issue assessment and lasting resolutions that support the customers' business processes.You will be responsible for proactive end-user focused technical support of workstations, laptops, printers, virtual desktops, and other supported peripheral devices. Act as a subject matter expert for end-user computing experiences and provide comprehensive support for component systems and services. About Us Are you looking for a career in a dynamic organization that embraces a can-do spirit? Look no further than Maricopa County's Enterprise Technology & Innovation! We are a team that prides ourselves on leveraging technology to create digital transformations. We look for ways to bring about innovative solutions while providing top-notch customer service. Apply today and become part of the team that makes a lasting impact on the future of technology at Maricopa County. Proud to Offer
Work with a greater purpose Tuition reimbursement Exceptional work-life balance, with hybrid and alternative work schedule options Opportunities for growth and development within Maricopa County Low-cost, high-value healthcare for you and your qualifying dependents Child care benefits including access to our upcoming on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families exclusively Paid vacation, sick time, and parental leave Extensive wellness program, including healthcare premium discounts Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.27% monthly contribution rate and includes a 100% employer match on Day 1 Learn more at Work With Us | Maricopa County, AZ
We Require
Three years of technology-related experience, including performing a combination of installing, loading, configuring microcomputer hardware and software, detecting/resolving computer and printer problems High school diploma or GED Post-secondary education may substitute for the required experience on a year-for-year basis
We Also Value
Associate's degree in Computer Science or a related field Two years of experience in desktop or helpdesk support in an enterprise PC environment Experience with Windows 11, Microsoft O365, Image creation Experience with user and device management in Microsoft Active Directory Endpoint solution management experience Mobile Device Management (MDM) experience CompTIA A+, or ITIL Foundations PowerShell, Tanium, SCCM, Workspace One or Intune experience
Job Contributions
Configure and Maintain End User Computer Systems:
Installs, configures, and maintains desktop and laptop hardware, software, systems, and peripherals; participates in large-scale departmental technology refreshes; maintains accurate inventories; and assists with equipment moves, unloading new equipment, and disposing of old equipment to salvage vendors Customer Service:
Meets customer demands, prioritizes workloads, coordinates activities, and ensures that activities comply with industry best practices and Maricopa County standards Communication:
Works closely with other groups to coordinate plans and activities to facilitate specific business outcomes. Identifies potential service level problems before they occur: maintains a high level of communication with customers with respect to scheduling support call follow-up and confirmation of resolution IT Service Management (ITSM):
Manages service ticket queues and resolves daily hardware and software support issues; serves as a subject matter expert and top-tier onsite support; researches industry trends, technologies, and standards, providing proactive recommendations to supervisors or management
Working Conditions
Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.
Selection Procedure
Only the most qualified candidates will be considered Consideration will only be given to candidates who submit online applications Candidates will be contacted primarily through email and their Workday online application profile Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive
Maricopa County is an equal opportunity employer. Apply Now!
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Maricopa County
parental leave, sick time, tuition reimbursement
Jun 14, 2025