Sr. Salesforce Administrator

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review our opportunities!

Job Description Summary

As a Sr. Salesforce Administrator in Support, you will be responsible for managing and optimizing our Salesforce platform to enhance our customer support operations. This role requires a deep understanding of Salesforce capabilities, exceptional problem-solving skills, and the ability to work in a fast-paced environment. You will collaborate with support teams and be responsible for providing advanced support for integration solutions, troubleshooting complex issues, and ensuring seamless operation of the solutions.

Position Responsibilities:

• Oversee the daily operation and maintenance of the Salesforce platform, including user management, data integrity, and system performance.

• Customize and configure Salesforce to meet the specific needs of the support team, including creating custom objects, fields, workflows, and validation rules.

• Manage integrations with other systems and tools to ensure seamless data flow and process automation.

• Provide expert support to end-users, troubleshoot issues, and resolve technical challenges promptly.

• Leads initiatives to monitor and improve the reliability, stability, and performance of the systems with focus on end user experience and availability. Proactively catch and remediate potential issues to avoid end user impact.

• Identify opportunities for process improvements and implement best practices to enhance the efficiency and effectiveness of the support team.

• Work closely with team members and stakeholders to identify comprehensive service level indicators and service level objectives.

• Respond to major incidents and demonstrates the skills to identify and solve issues quickly to avoid financial losses. Participate in root cause analysis and identify process to remediate future outages by providing interim or permanent fix. Work on improving monitoring/alerting to proactively catch known issues.

• Manage day to day incidents, including daily health checks, work closely with team and business partners to provide resolution and conduct follow ups. Escalates problems to appropriate teams as necessary.

• Assist with deployments and oversee the move-over process, ensuring minimal disruption to daily operations

• Develop and deliver knowledge documents and shares knowledge with the team. Maintain thorough documentation of system configurations and processes.

• Provide 24x7 support and participate in on call rotation for critical production systems.

Requirements:

Education & Experience:

• Bachelor's degree in computer science or other relevant engineering field.

• 5 - 7 plus years of relevant, hands-on experience as Salesforce Administrator with a deep understanding of the platform's capabilities.

• Strong knowledge of Salesforce best practices and experience in customizing Salesforce to meet specific business needs.

• Understanding of industry standard system architecture and system management tools.

• Experience in Agile/Scrum development cycle environments.

• Excellent communication and collaboration skills to work effectively with diverse teams.

• Salesforce administrator certification strongly preferred.

• Preferred experience with Salesforce development.

• Preferred experience in building monitoring and alerting dashboards using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc. and other site reliability best practices concepts.

Physical Demands:

Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job. Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. All duties must be performed according to Sunbelt's safety policies and guidelines. Reasonable accommodations may be made to comply with ADA/ADAAA.

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.

Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected ground

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/for more information on our benefits and to join our Talent Network.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes health, dental and vision plans, 401(k), volunteer time off, short-term and long-term disability, accident, life and travel insurance, as well as flexible spending, tuition reimbursement, college savings, EAP and length of service awards. You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following time off from work, subject to Sunbelt's policies: twelve to twenty-five vacation days depending on years of service; five sick days; six paid holidays, two paid half day holidays, two floating holidays, one inclusion day, and one volunteer day (unless specified in a collective bargaining agreement).

Gear up for an exciting career!

Sunbelt Rentals supports service members. Veterans encouraged to apply.

If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.