Supervisor, Quality Control

Nintendo of America Inc.
paid time off, 401(k)
United States, Washington, North Bend
Jun 04, 2025
Nintendo of America Inc. About Nintendo of America: From the launch of the Nintendo Entertainment System more than 30 years ago, Nintendo's mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo's iconic and cherished franchises including Mario, Donkey Kong, The Legend of Zelda, Metroid, Animal Crossing, Pikmin and Splatoon across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks. Based in Redmond, Wash., Nintendo of America serves as headquarters for Nintendo's operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company's website at https://www.nintendo.com/. DESCRIPTION OF DUTIES: Supervises, monitors, and evaluates assigned staff. Provides support, development opportunities, coaching, guidance, and task direction. Identifies and delivers relevant quality-related training. Communicates quality results to internal departments and suppliers, utilizes tools to improve quality and process efficiencies. Leads the development of process and organizational change recommendations that result in improved quality, increased effectiveness and cost reduction. Coordinates with Engineering to establish, maintain, and communicate policies and procedures. Forecasts work volume and staffing levels. Assists with budget and resource planning. Contributes to the documentation process, writing, editing and approving specifications and parts ensuring accuracy and compliance to standards. Reports quality metrics to internal departments and suppliers, acts as a liaison between Nintendo and suppliers on quality issues. Performs audits of contract manufacturer quality systems and determines process capability. Contributes to the decision of bringing on new suppliers to Nintendo. SUMMARY OF REQUIREMENTS: Five years quality control experience. Ability to effectively lead a team of specialists. One to three years of management or supervisory experience. Knowledge of quality control theory, industry quality standards, statistical techniques and sampling procedures to the point of proper application. Strong leadership and performance development skills with demonstrated abilities in employee development, team building and leading cross-functional teams. Excellent computer skills including Microsoft Outlook, Agile, Access, Word, and Excel. Strong knowledge of continuous improvement techniques and methodologies. Ability to perform quality system and manufacturing process audits Associate degree in business, manufacturing, engineering, a related field, or equivalent experience preferred. Certification as a Quality Technician, Quality Engineer, or Quality Auditor preferred. Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role. This position is onsite in North Bend, WA, and not open to remote status at this time. This position includes a base salary range of $89,000- $142,500 annually, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off. Please see our Benefits & Perks page for more benefits information. #LI-Onsite