Sales Services Administrator

Covia responsibly provides minerals solutions for a better tomorrow. As a leading provider of diversified minerals, our products support a variety of industrial markets, including glass, ceramics, coatings, metals, foundry, polymers, construction, water filtration, and sports and recreation. Long-standing relationships with a broad customer base enable Covia's market-inspired approach to innovation to enhance solutions and customer benefits. Underpinning these strengths is an unwavering commitment to safety and to sustainable development, further enhancing the value that Covia delivers to all its stakeholders.

Covia is looking for a dynamic Sales Services Administrator who will have a positive impact on our team based in the Charlotte, NC market. The Sales Services Administrator is accountable to Provide support to Sales, Customer Service and A/R teams in processing requests for Return Material Authorizations and Invoice Credits and/or Debits. The individual is also responsible to ensure appropriate documentation supporting these requests is provided, and stored, for audit purposes.

The successful incumbent will have the following Key Accountabilities:

• Receive, review, research and create Return Material Authorizations in IFS. Maintain supporting documentation for RMAs to justify them.
• Receive, review, research and create Credit and/or Debit Invoice corrections in IFS. Maintain supporting documentation for corrections to justify them.
• Provide monthly reporting of RMA and Credit activity, identifying trends and areas that need improvement.
• Work with external vendor and provide supporting documents to clear customs for shipments coming from Canada into the US.
• Acting back up for the Data Steward role.
• Perform other duties as assigned.

The successful incumbent will have the following Minimum Qualifications:

• Bachelor's degree in business or related field or equivalent knowledge.
• 3+ years IFS or related ERP knowledge a plus.
• MS Office Suite.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Strong understanding of process flows.
• Project Management.
• Collaboration skills.
• Demonstrated experience contributing within a team of professionals to deliver set targets.

Commitment to Our Culture:

Our core values - Safety, Team, Customers, Growth, and Courage-guide our work every day and will help us achieve our vision: Covia is the leading minerals solutions provider, and through the passion and commitment of our people, we enable customer success-ensuring a sustainable future for our company.

All Covia Team Members are expected to:

• Live the Life-Saving Rules
• Build high-performing work teams
• Focus on customers
• Demonstrate a growth mindset
• Do the right thing, always

At Covia, we strive for and support a diverse workforce as we firmly believe this lays the foundation of our success. Our compelling culture supports inclusion, individuality, and respect within the workplace. We are committed to providing employment opportunities to the most qualified candidate based on work-related factors and without regard to non-work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, disability, or military service or reserve or veteran status.

The organization offers competitive salaries, advancement opportunities, and a full range of benefits.

Benefits:

• Excellent Healthcare Benefits - medical, vision, dental
• 401K with company matching
• Vacation + Paid Holidays
• Disability, Life / AD&D, and Long-Term Care Insurances
• Employee Assistance Program

An Equal Opportunity Employer

IND2

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