Senior Product Manager, Connectivity and Networking

Job Purpose

ICE Data Services, a subsidiary of Intercontinental Exchange, is looking for a Senior Product Manager, Connectivity and Networking to join the ICE Global Network (IGN) product team based in NYC. The ICE Global Network offers unique content, delivery and execution services through an ultra-secure, highly resilient network. The IGN team manages the Connectivity business including Colocation, Connectivity, Hosting, Content access and Wireless. This role is an opportunity for you to be at the center of the fast-paced IGN business.

The Senior Product Manager, Connectivity and Networking will be mainly responsible for our colocation offering in Mahwah (home of the New York Stock Exchange and the National Market System) and our suite of global connectivity options (Ethernet ports, SDN, Cloud, etc.). The Senior Product Manager, Connectivity and Networking, will be in charge of the entire life cycle: market analysis, business case, Go-To-Market plan, market/regulation monitoring, industry best-practices, innovation, ad-hoc Sales support.

The Senior Product Manager, Connectivity and Networking will work closely with both internal and external teams, including engineering and operations teams (network, data center, PMO), sales, relationship management, legal, compliance and regulatory, as well as clients and strategic partners to ensure technical and commercial success. The role draws on subject matter expertise, business acumen, technical proficiency, and strong communication skills.

Responsibilities

• Develop a strong understanding of the Mahwah ecosystem including the ICE-owned colocation facility, the community (trading participants, vendors, carriers, service providers), the ICE Global Network offering and the regulatory environment.
• Take ownership and manage the suite of IGN colocation products offered in Mahwah and ensure competitiveness, value-add and compliance. Supervise projects and product launches, report key timelines to management and escalate when needed.
• Build and maintain strong relationships with key internal stakeholders involved in the management of the Mahwah facility (datacenter teams, network teams, NYSE business, NYSE technical teams, SIAC, legal and regulatory teams). Monitor changes (technical, regulatory, financial) impacting the IGN offering. Manage communication (internal / external), documentation update, and ad-hoc requests to support the business.
• Monitor and build knowledge about third-party colocation facilities across the globe to understand offerings, best practices and trends. Identify opportunities and risks to bring to management's attention.
• Develop a strong understanding of the IGN connectivity solutions (Ethernet ports, Cloud-based, SDN-based, etc.) and manage the global offering in collaboration with the wider IGN product team. Identify improvements, enhancements, adjustments and gaps, and work with the relevant team on the execution plan.
• Identify new solutions (or enhancements) and bring them to market
  • Work with engineering on new technical solution (high-level-design) and associated costs
  • Build business case with full P&L and present to senior management
  • If approved, lead the go-to-market plan and supervise the launch:
    • Validate the technical solution with engineering (low-level design)
    • Define the product and work on commercial strategy and pricing
    • Join the project steering committees, report back key information to senior business management
    • Deliver collateral documents (internal/external). Train Sales and Pre-Sales teams.
    • Work with marketing on PR, social media and campaigns
    • Supervise the launch and work very closely with Sales to analyze feedback and manage adjustments if needed
    • Set KPIs to measure success and performance of new products, and report KPIs to senior management
• Meet with IGN customers during QBR-type events. Capture, analyze, translate and transmit feedback. Build business cases when opportunity arises. Walk customers through IGN initiatives and roadmap.
• Engage with third parties and partners for existing and new products. Attend industry events. Monitor technologies (change, trend, new development) relevant to the business.
• Act as Subject Matter Expert for connectivity and colocation solutions, contribute to RFPs or ad-hoc opportunities and support the Sales team.
• Collaborate with the wider IGN product team on the third-party CSPs (Content Service Providers) available on the network. Monitor changes (technical, financial, legal), translate those changes into internal projects or activities, oversee IGN readiness and communication (internal and customers).

Knowledge and Experience

• University degree, preferably in technology, engineering, or business
• 6+ years of experience in a product role or as a technical expert dealing with financial network services or related sectors. Ideally, the candidate would have worked for a trading venue or a financial market service provider (Extranet, ASP, ISV) and has experience and exposure to the following:
  • Market participants, exchanges, and alternative trading systems
  • Market data and order entry protocols
  • Electronic and algorithmic trading technologies and trading strategies
• Results oriented with a strong work ethic and an eagerness to take on new assignments and challenges
• Strong communication and presentation skills
• Solid understanding of trading venue infrastructures (edge network, gateways, matching engine, feed handlers) with exposure to market data and order entry protocols.
• Strong knowledge of data center environments (space & power, racking and patching, cross-connects, meet-me-rooms)
• Proficient knowledge of telecommunications / networks (lower layers of OSI model with a strong focus on Layer 3 protocols 'multicast/unicast')
• Familiar with Americas-based trading venues and/or venue connectivity model (technical solution, costs, redistribution model, etc...)
• Familiar with regulation governing colocations facilities and legal documentation (master agreement, policies, terms & conditions, order form)
• Strong client focus and able to work effectively in cross-functional teams
• Rigorous focus to ensure and monitor compliance to relevant regulations
• Effective time management and able to prioritize multiple tasks in a demanding and fast paced environment