Student Assistant - Patient Account Representative

Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine.

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Verifies insurance eligibility:
* Verifies insurance eligibility on patients that come through the UHC and present an insurance card.
* Verifies eligibility by calling the insurance carrier, verifying through our clearinghouse or using e-verify.
* Insurance will be verified two (2) times a year for each patient that is seen for an appointment at UHC: Fall Semester and the beginning of a new calendar year.
* Corresponds with patients by secure message, e-mails or calls, if insurance is found to be inactive/terminated and attempts to get updated insurance coverage information.

Administrative and Customer Service:
* Answers phones in a courteous and professional manner.
* Provides a positive first impression to all customers, including students, parents and departmental liaisons.
* Provides information regarding patient balances within the Practice Management System ( PMS) and answers any other questions that might arise.
* Takes credit card payments over the phone.
* Refers inquiries, when necessary, to the supervisor or other departments, supplying names, 81#, and other pertinent information.
* If needed, composes and enters internal notes about the phone conversation so others know what has transpired on an account.
* Maintains a daily deposit.
* Follows file retention policy for payment documentation and database files containing patient and transaction records and shreds those files monthly as appropriate retention dates have passed.
* Follows internal procedures to monitor individual patient accounts to ensure that patients with patient due balances are flagged/unflagged with the Banner system.

Staff the Business Services Patient Accounts' desk:
* Counsels patients, should they have questions about a balance or hold in Banner.
* Collects and post patient payments. Maintains a daily deposit.
* Enters third-party medical and dental insurance information into UHC's Practice Management System for patients and verifies insurance coverage.