DD Quality Assurance Lead - Project Coordinator (Contingent)

Qlarant is a not-for-profit corporation that partners with public and private sectors to create high quality, safe, and efficient delivery of health care and human services programs. We have multiple lines of business including population health, utilization review, managed care organization quality review, and quality assurance for programs serving individuals with developmental disabilities. Qlarant is also a national leader in fighting fraud, waste and abuse for large organizations across the country. In addition, our Foundation provides grant opportunities to those with programs for under-served communities.

Best People, Best Solutions, Best Results

Job Summary:

Senior professional performs the day to day administrative functions as outlined in the Provider Review procedures. Provides support to Quality Assurance Reviewers (QARs) and other managerial functions in the program.
Acts as a direct liaison to provider personnel, participating in meetings and training sessions, and addressing questions and concerns. Review activities include: interviews, observations, record reviews and comparison to documentation.

Qlarant is seeking a dedicated and experienced Project Coordinator to join our team in a full-time, regular capacity. This management-level position is based out of a home office in Delaware, with a requirement to travel up to 75% of the time. As a Project Coordinator, you will be responsible for ensuring that all products and services meet the established standards of quality including reliability, usability, and performance. Your role will involve developing and overseeing quality assurance, policies and procedures, as well as implementing quality improvement processes. You will lead a team of professionals, providing guidance and support to ensure that all contract goals are met. You will also be responsible for the creation and management of test plans, overseeing the execution of testing procedures, and ensuring that all regulatory requirements are adhered to. Collaborating with other departments, you will work to identify any issues or defects and devise solutions to resolve them, thereby enhancing product excellence. The ideal candidate will have a strong background in project management methodologies and a proven track record of solid organization skills to help lead the team.

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Collects and researches data; Uses intuition and experience to complement data.
• Problem Solving - Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness, Engages in self-development, keeps up with new developments.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Demonstrates support of organization's goals and values
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
• Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Education and/or Experience:

• Bachelor's degree in an applicable social service field
• Meet the qualifications of the Qualified Intellectual and Developmental Disabilities Professional (QIDDP) and has at least 7+ years' experience in the field of developmental disabilities
• Has 10 years' experience in the field if their degree does not meet QIDDP criteria; or equivalent combination of education and experience.
• Experience with and knowledge of Developmental Disabilities and service provision.
• Prior experience in a management or team lead role strongly preferred
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  History of successful implementation of Quality programs and initiatives preferred
  
  
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  Experience with conducting National Core Indicators preferred
  
  

Qlarant, Inc is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.