IT Support Technician

At Winchester Interconnect, we always do the right thing, the right way.

Winchester Interconnect is committed to inspiring the most innovative teams. We foster a dynamic, inclusive environment that thrives on collaboration and continuous growth. We hire exceptional people, celebrate wins, empower employee growth, and provide opportunities to thrive. Winchester is where potential transforms into purpose, and every team member plays a vital role in shaping our shared success.

Position Summary: As our IT Support Technician, you will be a part of our IT Department. In this role, you will provide remote and onsite IT support to facilitate the day-to-day workflow of our Winchester employees.. This is where your love and expertise for information technology and software come into play. You maneuver your way around operating systems and servers, using your knowledge of networking, servers, firewalls, application control, ,, VPNs, wireless access points, and so much more! This position reports directly to the IT Manager.

Qualifications & Requirements:

• Minimum of three years of experience providing Level 1 and 2 IT support troubleshooting hardware, software, operating system issues, peripherals, and network problems.
• Hands-on experience provisioning , configuring, troubleshooting, and maintaining desktops, printers, laptops, and network devices.
• Experience configuring security devices such as firewalls, level 3 switches, and SD-WAN.
• Experience administering Microsoft Active Directory, EntraID, and SQL Server.
• Experience administering collaboration and productivity tools (Google Workspace, Microsoft365)
• Proficiency in Powershell.
• Ability to lift/move computer equipment weighing up to 50Lbs
• Strong analytical skills
• Familiarity with administering Virtual Desktop Infrastructure platforms.
• VoIP experience is a plus
• One of the following certifications is a plus: Comptia A+, Network+, or Security+

Our core values - Accountability, Collaboration, and Empowerment
(ACE) - are the foundation of how we operate and drive success. You will take ownership of your contributions, collaborate with a team that gets stuff done, and be empowered to innovate and pursue bold initiatives that drive our business forward.

Are You Our Next ACE?

• Accountable for assuring timely responses to email and telephone assistance requests while accurately logging all helpdesk calls. You will use monitoring tools to ensure system uptime, monitor network health, and troubleshoot issues as needed. This role requires the ability to visualize problems or situations and think abstractly to develop effective solutions. You are expected to independently assess and respond to employee support requests, keeping them informed of resolution timelines and action plans. Additionally, you will implement solutions in accordance with company policies and procedures, and consistently follow through on commitments made to employees to ensure high levels of service and support.
• Collaborate with the IT Manager and local site leadership team by employing a highly professional demeanor and leveraging strong organizational and communication skills. You will work closely with members of the Cable Manufacturing team, who possess varying levels of IT knowledge, requiring you to be adaptable, patient, and solution-oriented. Your ability to collaborate effectively and provide support will be key to helping others resolve issues that may prevent them from working efficiently, ensuring smooth day-to-day operations across the site.
• Empowered to identify the specific nature of user difficulties and provide effective, targeted solutions while working with internal and external resources to resolve issues promptly. You are trusted to listen carefully as employees explain incidents, determine the probable cause, and take the most logical course of action to resolve problems efficiently. You will develop and document Help Desk procedures to support the creation of a comprehensive training library, continuously increase your knowledge of the business and technical environment to improve first-call resolution rates, and build strong partnerships with employees by consistently demonstrating expertise, professionalism, and a commitment to excellent service.

Systems You'll Use:

• Google Enterprise
• BambooHR
• Paycom & ADP

Pay Transparency:

Winchester Interconnect Corporation is committed to pay transparency. The pay range for this position is $27.00/hr - $33.00/hr (DOE), plus incentive compensation. Exact salary will be contingent upon your experience, education, skills, and any other factors Winchester Interconnect Corporation considers relevant to the hiring decision.

For a sneak peek into some of our benefits and to learn more about our career opportunities, click here https://www.winconn.com/jobs/.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. In addition to federal law requirements, Winchester Interconnect complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Winchester Interconnect expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

***Candidate Inquiries Only-No Third-Parties***