Digital Solutions Manager

POSITION SUMMARY

The Digital Solutions Manager position is responsible for driving business growth by meeting new and existing customers. This role will perform sales (business solutions) for Software and Digital scope globally. This dynamic individual will leverage their exceptional sales and negotiation skills to build strong relationships with clients, identifying their needs, and proposing tailored software solutions for airport/airlines digital platforms & media. Through regular meetings and presentations, the Digital Solutions Manager will showcase the value and benefits of digital transformation, ultimately closing deals and contributing to our overall success. Additionally, this role requires maintaining accurate records of customer interactions, providing exceptional after-sales support, and staying updated on market trends and competitor analysis.

ESSENTIAL FUNCTIONS

Maintain positive long-term relationships with executive leadership, support leadership, field leadership, customers and stakeholders.
• Create, maintain relationships with Airports, account management for digital scope, combining Sym3, Software BHS, Logistics and digital solutions using Daifuku and 3^rd party software and hardware to create an overall solution, work along DOC Business Solutions Managers in Airport and Logistics area.
• Manage and maintain up-to-date functional and cost knowledge of: DOC software solutions, IT hardware (server, virtualization, network) solutions and database and virtualization solutions.
• Develop and maintain a business partnership with current customers and explore new opportunities to expand our services in modernization of airports through digital transformation.
• Actively engage with customers and stakeholders regarding performance, feedback, and opportunities.
• Support the development, implementation and growth of Airport Digital strategy and modernization market. Staying current on trends, software, and technology.
• Motivate fellow team members to promote trust, challenge the status quo, and deliver service excellence.
• Actively contributes to the development of comprehensive sales strategies to win business.
• Assists in proposal creation activities, including:

• Performing extensive technical writing for section development.
• Creating RFP timelines with assignments and schedules identified.
• Managing deadlines to ensure sections are obtained on schedule.
• Coordination and production of final document for submission.

• Assist in the preparation and delivery of presentations to customers and company management.
• Assists with monitoring of procurement/lead websites.
• Responds to requests for information and other customer inquiries.
• Supports activities such as trade shows and conferences.
• Compliance with company Safety program policies and procedures.
• Compliance with the company's Quality program policies and procedures.
• Perform additional duties/assignments as may be required by Management.

BASIC QUALIFICATIONS

• In depth knowledge of self-service & digital aviation market.
• In depth knowledge of IT solutions including operation systems, anti-virus, security, administration and database design.
• In depth knowledge of software development process.
• High School Graduate or General Education Degree (GED).
• 10+ years of business development, sales, or account management experience.
• 5+ years of technical writing experience required.
• Must have demonstratable proficiency in the use of Microsoft Word and PowerPoint.
• Minimum 5 years of experience in a fast-paced office environment.
• Excellent analytical ability and strong capability to make sound judgments.
• Functions well under pressure and easily pivots as deadlines and priorities change.
• Proficient in use of CRM solutions in partnership with the Sales Engineer.
• Executes and prioritizes project tasks efficiently and accurately.
• Exceptional communication skills, including an innate ability to communicate on overall efforts, progress, and results.

PREFERRED QUALIFICATIONS

• 10+ years' experience in the operation and maintenance industry, with a focus in transportation and logistics.
• Bachelor's degree in Business, Computer Science, Digital Media, or a related field.
• Project Management Professional (PMP) certification or equivalent.

ADDITIONAL SKILLS & ABILITIES

• Ability to travel up to 50%
• Ability to accept responsibility and account for his/her actions.
• Ability to use thinking and reasoning to solve a problem.
• Ability to take care of customer needs while following company procedures.
• Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Ability to focus on a goal and obtain a pre-determined result.
• Ability to formulate a sound decision using the available information.
• Ability to effectively build relationships with customers and co-workers.
• Possess the trait of being organized or following a systematic method of performing a task
• Ability to work with people regardless of race, gender, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, veteran status, medical condition or job type.
• Ability to get along well with a variety of personalities and individuals.
• Ability to obtain the proper resources to complete job assignments.

PHYSICAL DEMANDS: The physical demands of this position vary by day and are not based solely on a single workday.