Service Excellence Advisor - Morristown, NJ

Valley National Bank
$48,200.00 - $80,400.00 / yr
United States, New Jersey, Morristown
Apr 30, 2025
Back Service Excellence Advisor #25-327 Morristown, New Jersey, United States Apply Apply for this job now! Apply Job Overview Under the supervision of the Service Excellence Center Manager, the Service Excellence Advisor will assist front line associates with operations affecting customers, deposit and teller services. Expected Work Hours Monday-Friday 8am-5pm and as needed Job Description Responsibilities include, but are not limited to: Provide tier one support with bank managers, branch associates and customer care specialists with issues related to operations and systems. Troubleshoots systems issues for resolution. Utilize all major bank systems in a variety of areas, including mortgage and consumer lending, deposits, card services and treasury products in order to support retail personnel. Onboards both commercial and consumer clients, as well as general tasks related to Retail operations. Provide excellent customer service to solve client issues through resolution. Tracks reported issues for consolidation and potential process or system change. Create and provide training to resolve common issues. Assist Retail Operations and Sales with projects, activities and tasks. Prepares reports daily, monthly, quarterly and as needed. Requirements Required Skills: Extensive knowledge of all bank products, services, policies and procedures. Proficient PC skills with Microsoft Office applications and e-mail. Attention to detail and accuracy. Strong written and verbal communication skills. Ability to multitask and prioritize workflow. Knowledge of Treasury Management products and services. Required Experience: High School Diploma or GED and a minimum of 3 years related banking experience. Associates degree with related banking experience is preferred. Full-time/Part-time Full-time FLSA Non-exempt Location(s) Morristown , New Jersey , United States Job Details Pay Range Pay Range The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay. The actual pay rate will depend on the person's qualifications and experience. $48,200.00 - $80,400.00 / year Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.