Collections Specialist II

Location:

The ideal candidate will possess a good understanding of basic credit & collection principles while providing a superior customer service experience to ensure customer loyalty. The ideal candidate will be able to problem solve down to the root cause and handle any customer issues and questions. Candidate must be resourceful, eager to learn and demonstrate good time management.

Essential Duties & responsibilities:

-Identify account risks, potential credit problems, disputes, and other customer issues

-Understand and utilize reports/systems to prioritize collection efforts

-Contact customers regarding invoices / accounts which are considered past due.

-Provide information as requested in order to facilitate a quick remittance. Obtain future pay information.

-Corrects account errors, including misapplied payments, reversed late charges and over payments

-Documentation of account updates on account, disputes, hitlists

-Maintaining good relationships with customer as well as internal departments

-Organize calls and follow ups with customer and internal departments when necessary

-Research and resolve payment discrepancies and other issues on account

-Make calculated risk decisions to release or hold orders on accounts that are past due

-Special projects as necessary

-Other duties as assigned

Experience

Credit and collections 1-3 years preferred

Customer service 1-3 years preferred

SAP knowledge preferred

Demonstrates ability to adapt and continuously learn

Proficiency in Excel and Google Sheets

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We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children.

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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