COLLECTIONS REPRESENTATIVE

BID/JOB ANNOUNCEMENT

Collections Representative

Department of Finance

Accounts Receivable Division

Number of Positions: 7

(Additional vacancies possible pending budget approval)

Starting Salary: $50,424.00/annually

This position is open to the public and all current City employees covered under the City's collective bargaining agreement with AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) - BARGAINING UNIT 1, 3, 4 & 5. Only employees in City job titles in this bargaining unit are eligible to bid.

BID INSTRUCTIONS: Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en AND

1. Check the box on your profile titled "Currently employed by the City of Chicago"

2. Enter your employee ID (located on your pay stub labeled 'payee/employee number')

3. Select your correct bargaining unit.

FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION.

Applications for these positions will be accepted until 11:59 pm CDT on May 8, 2025.

Under general supervision, performs revenue generating initiatives including conducting collection campaigns to locate individuals and business owners to collect payment on delinquent accounts and other outstanding debts owed to the City, and performs related duties as required.

ESSENTIAL DUTIES

* Performs various debt check requests to business licenses, corporate accounts, building permits, grants, contracts, and employee debt.

* Utilizes various applications to research, locate and contact individuals and businesses via phone, email and mail to attempt to secure payment for debt owed to the City.

* Performs tasks related to revenue generating initiatives, such as placing holds in databases, and monitoring related email inboxes for various debt types such as corporate, EMS, traffic control, bankruptcy, FMPS, and tax.

* Updates spreadsheets and databases to track debt identified and collected.

* Assists with EMS waiver processing, refunds, and lien preparation.

* Creates corresponding documentation aimed at enhancing customer service experience.

* May execute administrative hearing refund process.

* Performs customer service-related duties including answering the automated phone system; conducts calling campaigns to collect debt and verify payments.

* Coordinates and prioritizes workflow.

Additional administrative duties may be required for this position.

Location: 2 N. LaSalle St., Chicago, IL 60602

Days: Monday through Friday

Hours: 8:30 AM to 4:30 PM

THIS POSITION IS IN THE CAREER SERVICE

Two (2) years of public service, customer service, clerical, or collections experience, OR an associate degree or higher from an accredited college or university, PLUS at least one (1) year of public service, customer service, clerical, or collections experience.

Preference will be given to candidates possessing the following:

* Previous customer service experience

* Previous collections experience

* Previous experience in accounts receivable

* Proficiency using Microsoft Office Suite

* An associate degree or higher

SELECTION REQUIREMENTS

This position requires applicants to successfully complete an interview which will include a written exercise and/or skills assessment as part of the interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the oral and written parts of the interview will be selected.

For Information on our employees benefits please visit our benefits website at:

https://www.chicago.gov/city/en/depts/fin/benefits-office.html

For Information on our salary and title structure visit our classifications website at:

https://www.chicago.gov/content/dam/city/depts/dhr/supp_info/JobClassification/2025_Classification_and_Pay_Plan.pdf

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago is an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.

City of Chicago

Brandon Johnson, Mayor