New 
Branch Quality Analyst
 Dollar Bank, FSB | |
 United States, Pennsylvania, Pittsburgh | |
 Apr 21, 2025 | |
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Do you enjoy practical and technological operations? Do you want to be part of a great team that strives to give the branches and other internal departments sound and knowledgeable operational support? Then Branch Project Support Group may be a great place to continue your career! As a Branch Quality Analyst, you will support all aspects of operations and compliance to branches, loan centers and internal departments. Many times, this help involves weighing quality customer service, operational integrity, and risk while being an informational resource for branches/departments. You will also learn multiple systems, both current and new, that are/will be used by the branch network. This will involve working closely with different areas of the bank to design/maintain, upgrade, test, implement, and introduce changes to the branch network. This position requires a rotating schedule including some evenings until 6:00 PM and some Saturdays. After-hours support will also be required approximately once every six weeks. The successful candidate will have the opportunity to work a hybrid schedule after successfully completing training.
Principal Activities and Duties: *Learn multiple Bank used applications to assist with operational and technological questions. *Participate in project testing for various applications and host projects. *Provide operational support to branch/department representatives on varied subjects to include product/services, processes, compliance and record keeping, quality assurance and systems. *Assist in the development of written communications to implement projects including memos, training material and operational manual sections. *Research, write and distribute operational memos to branches as needed. *Update/create current process guides for the department and branches. *Act as a resource for questions/inquiries from branches and other departments. *Monitor and mitigate teller outages and branch losses and assist with any branch balancing issues. *Monitor and review various reports making corrections/revisions as needed. *Take on additional responsibility as needed. Qualifications: *High school diploma/GED required. Some college strongly preferred. *Six months branch supervisory or branch management experience required, including experience in coaching/managing and providing guidance in connection with operations, procedures, and regulatory compliance. *Strong knowledge of Bank operations and procedures as well as regulatory compliance. *Must be detail oriented and able to multi-task. *Strong oral and written communication skills. *Must prioritize and meet deadlines while handling multiple projects. *Working knowledge of Microsoft suite products. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions. | |