PQO Master Technician

Salary range is dependent on factors such as geographical differentials, industry-based experience, skills, training, credentials, and other qualifications.

In the state of California, the salary range is $63,300 - $86,900.

Role Summary:

• Maintain and repair VWGoA corporate vehicles as needed; develop and document repair procedures and validate repair information.
• Coordinate a team of employees daily or as required during peak workload times under the direction of the Supervisor.
• Serve as the back-up for the Port Technical Quality Representative as liaison for the factories and VWGoA.
• Manage and input any of the financial systems or reports exclusive to VWGoA employees and pertinent to VWGoA business

Role Responsibilities:

Lead Technician/Technical (80%)

* Repairs, tests, maintains, and updates VW/Audi vehicles to the latest technical level

* Communicates problems and solutions to VWGoA/VWaG Quality departments

* Tests vehicles under varying conditions to determine and document cause of problems

* Evaluates new diagnostic systems and procedures; verifies GFF and service publications

* Performs and evaluates repairs according to newly developed repair information

* Provides recommendations to internal departments for modifications to repair procedures

* Performs accurate and timely analysis of failure modes in assigned models

* Tests and validates field fixes

* Provides on-site vehicle launch support; order parts as needed

* Prioritizes and plans testing procedure sequence

* Develops and manufactures test fixtures and diagnostic techniques

* Maintains a clean and orderly work environment, shop tools, and equipment necessary for stop orders

* Maintain and update VWGoA Scan Tools

Shop Foreman Role Responsibility (20%)

* Expedite work orders to PQO Technicians, provide follow-up to the requestors and maintain necessary records for warranty purposes.

* Coordinate PQO service scheduling of technicians' time to maximize throughput

* Assist SRT coordinator with time study scheduling & resource management

* Manage PQOS system implementation and reporting

* Manage parts tracking within PQO via PQOS and parts on Command systems

* Coordinate warranty payments and re-billing with warranty department

* Work with facatory/warranty activities to schedule and complete parts evaluations

Qualifications:

Years of Experience:

• 7+ Year of Audi/Volkswagen Dealership Experience

Education - Required

* Associates Degree in Automotive Technology or Automotive Certification from a reputable Technical institute

* Audi/Volkswagen Technical Training

* Master Technician Certification

* Extensive Audi/Volkswagen Product Knowledge

* Audi/Volkswagen Diagnostic Tools Training

* HVE & HVT Certification

Education - Desired:

• Bachelor's Degree in Automotive Technology

Skills:

* Analytical and conceptual thinking - using logic and reason, creative and strategic

* Communication skills - interpersonal, presentation and written

* Computer savvy - skilled in the use of software

* Integration - joining people, processes or systems

* Influencing and negotiation skills

* Problem solving

* Resource management

Specialized Skills - Required:

* Requires one of the following:

* Master Volkswagen Technician

* Audi Master Guild

* Extensive Volkswagen and/or Audi product knowledge

* Experience with VW/Audi diagnostic tools and equipment programs

* Extensive experience using VW/Audi wiring diagrams

* Thorough knowledge of the tools and procedures applicable to the trade, and knowledge of safety equipment

* Some accessory installation experience

Specialized Skills - Desired:

* German and/or Spanish language skills

* ASE Master Certification (Automotive and/or Paint Technician)

Work Flexibility:

* Domestic travel required approximately 10 - 40%

* International travel required less than 20%

* Business travel to support launch functions as required - often requires weekend travel (approximately 5%)

Volkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.