Regional IT Support Specialist II
 Gensler | |
paid time off, paid holidays, profit sharing
| |
 United States, Illinois, Chicago | |
| 11 East Madison Street (Show on map) | |
 Apr 18, 2025 | |
|
At Gensler, we design for people. We leverage our global perspective and local presence to innovate at every scale. We're not just designers. We're tinkerers, craftspeople, visionaries, innovators, and thought leaders. Fueled by passion and entrepreneurial spirit, our people bring new ideas to solve the world's most challenging problems, like designing a more resilient, inclusive, and equitable future for our communities and cities. Our people-centered, "People First" culture and "One Firm-Firm" motto promotes integrated teams that unite to shape the future of cities. Gensler's vision is to "Create a Better World through the Power of Design," and we do that by our deep commitment to our clients and by fostering a collaborative, diverse, and inclusive environment that enables our people to create impactful solutions together. Your Role This is an on-site position based in our Chicago office, supporting locations across the North Central region. Standard business hours are Monday through Friday, 8:30 AM to 5:30 PM. This position demands a self-starter and a skilled communicator (written and verbal) who can effectively manage and prioritize support tasks in a dynamic team. The individuals within this team demonstrate a high sense of ownership, urgency, and collaborative attitude. Successful specialists are dynamic, empathetic, and can apply a broad range of technology knowledge and acquired understanding of our creative business, IT scope and that of our technology ecosystem towards timely support with focus on collaborative approach and client satisfaction. What You Will Do I. Build and maintain current knowledge and understanding of core IT infrastructure in place at Gensler - including Endpoint, Storage + Server, Networking, Security and AV technologies - to be able to work effectively and deliver results. The following highlights key system-based tasks.
II. Build and maintain current knowledge and understanding of Gensler's workflows including ecosystem of productivity apps - used in conjunction with web-based collaboration platforms and our virtual computing platform - to be able to address support requests related to them. Primarily these apps/web-based platforms include:
III. Demonstrate value with aptitude to learn, grow and lead to enhance design and delivery workflows. The following represents examples of such actions and behaviors.
Your Qualifications Education:
Experience:
Soft Skills:
Qualifications Considered a Plus:
**The base salary range is $60,000 to $85,000, commensurate with relevant experience. In addition, standard benefits will be offered, and employees will be eligible for bonuses. *This role is in-person within our flexible culture. We look forward to working with our new Regional IT Support Specialist II in our incredible Chicago office. Life at Gensler At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to "Well-being Awareness Week," our offices reflect our people's diverse interests. We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401k, profit sharing, employee stock ownership, and twice annual bonus opportunities. Our annual base salary range has been established based on local markets. As part of the firm's commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future. | |