New

Customer Service Specialist

Velosity
20.52 To 30.79 (USD) Hourly
life insurance, parental leave, paid holidays, long term disability, 401(k)
United States, Minnesota, Brooklyn Park
Apr 18, 2025
Velosity Brooklyn Park is searching for a Customer Service Specialist to support our manufacturing facility in Brooklyn Park, MN. This role performs a wide variety of tasks to support customers and Velosity team needs. This is an on-site position. The typical pay range for this role: $20.52-$30.79/hour. This role is also eligible for our 5% quarterly bonus target. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The compensation that will be offered to the successful candidate will depend on a variety of factors including experience, education, geography and other relevant factors. This position includes a comprehensive benefits package that includes: Insurance: Medical, dental, vision, life and disability plans. Other Benefits Include: 401(k) with company match, PTO, holidays, and paid parental leave. Who is Velosity? Velosity Brooklyn Park is a cutting-edge medical parts manufacturer that enhances speed and cuts costs by engineering efficient processes. At Velosity, our culture & values are our competitive advantages. Engrained in everything we do are our values of Collaboration, Results-Driven, Continuous Improvement, Integrity, and Customer Satisfaction. Sound like you? Apply to join our team today. What You'll Love about Velosity: Excellent benefits package including medical, dental, life insurance, short term and long term disability, flex spending, 401k match, and MORE! Quarterly bonus opportunity Generous PTO offerings & 9 paid holidays annually Great opportunities for growth & advancement Clean, friendly, and air-conditioned work environment A collaborative employee centric environment that hires and develops talent based on our values Casual Dress Code Essential Duties: Receive PO's, process orders, and provide acknowledgments and updates Acknowledge all customer inquiries, issues within 24hrs Act as a liaison between customers and appropriate Velosity personnel Assist team members with administrative tasks and special projects as needed Maintain pricing and customer information in Epicor Facilitate customer inquiries Other tasks as assigned by supervisor Qualifications: High School Diploma/GED-General Studies Valid identification and the ability to work legally in the United States. Minimum 1 year customer service, administrative or data entry experience preferred. The ability to multitask, run several projects at the same time without losing the ability to complete them on time; communicate with other departments, suppliers and customers in a professional and respectful manner; basic computer skills; strong problem-solving skills. Working knowledge of Microsoft Office and business operating systems; Knowledge of inventory control in a manufacturing environment is recommended. To be able to perform daily tasks safely; To work independently with limited supervision; To deal tactfully with many people with varied personalities; To keep all types of information confidential. Physical & Mental Demands: Walking is required within the office/shop areas. Sitting, standing, turning the head and torso, reaching, grasping, bending and flexing the arms, legs, wrists, and fingers are physical requirements. Must have correctable eyesight and good depth perception. Must be able to sit for long periods of time. Must be able to walk, sit and occasionally climb and balance. Must be able to lift 10 pounds and move objects in a safe manner using proper equipment. Must have dexterity with hands. Must be able to prioritize multiple tasks and complete them within a timely manner (results oriented); Ability to make decisions with limited information. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Work Environment: This is a non-smoking, professional manufacturing shop with normal lighting and climate control. This position may require one to move throughout the shop and office and may be subject to airborne contaminants and chemical odors as would be customary in an injection molding/ Precision Machining shop. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Protective Clothing Required: When in certain locations of the facility, eye and ear protection are required. Closed-toed/ Slip resistant shoes are also required in certain locations. Licensing/Registration/Certification: Valid identification and the ability to work legally in the United States. We are proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, veteran, marital, or disability status. *We maintain a drug-free workplace and perform pre-employment substance abuse testing.* *Velosity is an E-Verify employer.* Velosity maintains ITAR-compliant operations in our facilities. Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.