IT Technical Business Analyst -Fraud/Dispute Systems

Location:

The Technical Business Analyst role will require strategic design and mapping of business requirements and solutions to system/technical requirements. An individual filling the Technical Business Analyst role should be comfortable leading discussions with both business and technology partners, and able to clearly articulate possible issues, as well as solutions. The Technical Business Analyst will be responsible for writing technical specifications (for development, system integration, etc.) based on direct interactions with the line of business and technology team. These specifications will need to be precise and clear, as the Technical Business Analyst will work closely with technical leads to ensure feasibility and scalability of solutions. The Technical Business Analyst is engaged in best practice development initiatives, provides thoughtful leadership, and ability to adapt to ever-changing technology and business environments.

RESPONSIBILITIES:

• Works effectively and individually with Technical and Non-Technical team members.
• Shares similar mentality as existing team members toward customer satisfaction and success.
• Oversees, and has accountability for the successful completion of all aspects of assigned project work.
• Able to exercise independent judgment and take the lead role on enterprise level project with minimal direction from management.
• Able to effectively facilitate meetings, demonstrate brainstorming / consensus building skills, and interact with project sponsors from the line of business.

REQUIRED SKILLS:

• Demonstrates the ability to effectively prepare and maintain the following documents / tools:
• Business process flow
• Architecture and design best practices
• Requirements (business, functional, and technical)
• Executive summaries
• Project plans

• Demonstrates the following leadership skills:
• Works within deadlines for project team members
• Monitors progress, and follows-up
• Provides respectful feedback, and escalates where necessary
• Analyzes/Identifies areas of risk and develops plans to minimize

• Knowledge of Reg E and Z related to client initiated disputes
• Knowledge of Debit Cards, Credit Cards, ACH, Zelle, RTP and BillPay
• Ability to learn quickly and think creatively
• Possesses excellent oral and written communication skills
• Team player with strong interpersonal skills and ability to take a leadership role when necessary
• Seeks opportunities to develop professional skills
• Experience working with developers
• Basic understanding of at least one programming language (e.g. JavaScript, C#, etc.)
• Data Models

Required Qualifications

• Technical Background / Degree Program preferred.
• Bachelor's degree or similar experience in a related technology area. Possesses in depth knowledge of Quavo, ADH, Quest, Hogan, OLDS, DAG and MCD

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties. If located near a KeyBank location, the position in the future may work partially from a Key facility. If not located near a Key facility, team will consider remote workers

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $71,000 to $95,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible.

Please click here for a list of benefits for which this position is eligible.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.