Quality & Training, Director

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is looking for a Quality & Training, Director to join our growing team.

Job Summary:

The Training and Quality Assurance Director plays a pivotal role in designing, approving, and evaluating quality and training programs for clinical operations. They will provide constructive feedback, effective communication with supervisors, and contribute to overall company performance through performance management and quality analysis. Additionally, the role encompasses leading the Quality & Training team to achieve the best outcomes for an independent assessment contract serving New York's most vulnerable beneficiaries.

Job Responsibilities:

• Collaborate as a member of the contract leadership team to set strategy for delivering services to New York's Medicaid population seeking access to services
• Design, approve, and evaluate training programs, and training materials to ensure clinicians are ready for assessments and physician orders.
• Develop training for optimal engagement of New York's Medicaid population including topics such as motivational interviewing, cultural sensitivity, health equity, and working with a diverse population of individuals including those not proficient in English.
• Ability to observe, analyze, and give constructive feedback.
• Knowledge of Six Sigma and other quality tools; ability to apply quality methodology to improvement contract operations.
• Provide feedback to managers on training/coaching requirements for their employees.
• Build and develop strong interpersonal relationships with the team, to cohesively bond them together with the company and integrate them with the vision and core values.
• Identify areas of inefficiency, development and contract underperformance and work with contract leadership on a plan to take action.
• Communicating with Supervisors and Managers from all departments regarding the company's operations and activities on every project.
• Support performance management systems to enhance the company's performance.
• Prepare and analyze internal and external quality reports.
• Manage QA team members' performance reviews and comments.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules

Required Qualifications

• Bachelor's degree in healthcare field required
• Experience working with operations teams servicing Medicaid beneficiaries and other healthcare stakeholders.
• Minimum of 3 Years of Experience in a role working with a clinical operations team in a quality and training capacity.

Preferred Qualifications

• Clinical degree highly preferred (RN, NP, PA)
• Master's degree preferred
• Experience designing and implementing quality and training programs for clinical operations teams.
• Experience training, evaluating, and retraining clinical operations teams on cultural sensitivity and health equity.
• Excellent influencing skills with state Medicaid leadership, senior leadership, as well as with front-line operations staff.
• Ability to work under pressure and multi-task.
• Customer service oriented.
• Problem analysis and solving skills.
• Detail-oriented.
• Coaching and mentoring skills.
• Strong analytical skills to analyze and present data including tracking performance over time.

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Compensation

The pay range for this position is listed below.

"Based on our compensation philosophy, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level."

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra.com/careers/

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.