INFORMATION SYSTEMS TECH CONSULTANT - 66942

Executive Service

The Division of TennCare is dedicated to providing our employees with a hybrid work environment. All TennCare positions have a combination of work from home and work in the office, which varies by position, department, and business need. You may review the specific expectations with our hiring team.

Background Check:

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Who we are and what we do:

TennCare is Tennessee's managed care Medicaid program that provides health insurance coverage to certain groups of low-income individuals such as pregnant women, children, caretaker relatives of young children, older adults, and adults with physical disabilities. TennCare provides coverage for approximately 1.7 million Tennesseans and operates with an annual budget of approximately $14 billion. It is run by the Division of TennCare with oversight and some funding from the Centers for Medicare and Medicaid Services (CMS).

TennCare's mission is to improve the lives of Tennesseans by providing high-quality cost-effective care. To fulfill that purpose, we equip each employee for active participation and empower teams to communicate and worked collaboratively to improve organizational processes in order to make a difference in the lives our members. Because of the positive impact TennCare has on the lives of the most vulnerable Tennesseans, TennCare employees report that their work provides them with a sense of meaning, purpose, and accomplishment. TennCare leadership understands that employees are our most valuable resource and ensures professional and leadership development are a priority for the agency.

Job Overview:

A Business Relationship Manager (BRM) will assist in supporting collaboration through governance and trust between all TennCare stakeholders and TennCare Information Systems. They will help facilitate open communications within TennCare, other state agencies, and external stakeholders and partners (including solution and service vendors) by establishing and managing formal collaboration, communication, and governance processes to identify and support TennCare as it relates to business requirements and data exchange activities, including but not limited to: business case and needs assessment, interoperability, policy, legal activities (e.g., BAA, DUA, IAA, and IGA).

The BRM will help to identify and prioritize Medicaid and TennCare initiatives, serve as a key business partner to internal and external stakeholders (e.g., Strategic Planning and Innovation, Operations, Policy Office, Information Systems (IS) Department, LTSS, THA, TDH, MCOs), assist and develop formal communications and marketing plans for the TennCare IS and, along with the other BRM staff, serve as a single point-of-contact and lead for TennCare IS initiatives. Customer service is a core tenet for the BRM as they serve as a critical role in ensuring that TennCare IS (staff and resources) supports the success of all programs, projects and initiatives in order to best serve TennCare members. This position is a non-management position and reports to the TennCare IS Director of Business Relationship Management under the office of the Chief Information Officer.

Key Responsibilities:

• Establish relationships with all IS internal and external stakeholders as a customer representative and serve as the primary advocate between stakeholders and IS
• Establish relationships with key vendor partners to facilitate successful and quality outcomes based on TennCare requirements and contractual obligations
• Assess current business processes and the IS systems, resources, and applications that support those business processes
• Determine goals, objectives and strategies for each initiative, project or business area as assigned
• Determine areas of modernization or enhancement, gaps and opportunities for improvement that would benefit from TennCare IS support and complement goals, objectives and strategies
• Become familiar with all IS services, solutions and resources and the processes used to engage them to support stakeholder's needs
• Create strategic roadmaps that address short term and long term TennCare and specific program areas as assigned
• Conduct monthly executive briefings with assigned TennCare business areas
• Become familiar with TennCare and CMS processes and requirements around procurement and project management standards
• Become the voice of the customer and TennCare IS by constantly monitoring for areas of improvement, presenting creative solutions, identifying gaps and applying critical thinking skills

Minimum Qualifications:

Graduation from an accredited college or university with a bachelor's degree and experience equivalent to substantial (five or more years of) full-time relevant experience.

Desirable qualifications:

Experience in the following areas is a plus: Medicaid Information Systems CMS Enhanced Federal Funding State / Federal Budgeting, Contract Compliance (e.g., SLA, Financial, Vendor Management), state and federal procurement practices, policies and procedures, current healthcare solutions and services vendors, current and emerging technologies including AI and Gen AI.

Tool Experience proficiency is a plus in the following areas: Microsoft Office tools (e.g., Word, Excel, PowerPoint) ServiceNow, SharePoint, Tableau

Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status or any other category protected by state and/or federal civil rights laws.