Complaint Handling Intake Coordinator (Remote)

Advantage Technical is excited to present a remote opportunity that invites talented professionals to explore a role that aligns with their expertise. We recognize each candidate's unique skills and experiences, and we are committed to connecting you with a position that matches your background and aspirations. Join us on a rewarding journey where your contributions can significantly impact.

Pay: $32.00/hr

1st Shift: 8:00 AM - 5:00 PM

Requirements: Candidates should possess an associate degree or equivalent combination of education and experience, with a minimum of 1 year of experience in data management, record keeping, and troubleshooting within the medical device field or other relevant areas involving organization, technical aptitude, and data management.

Why Join Us?

Our benefits package includes medical, dental, vision, and pet insurance, a 401(k) retirement savings plan, Employee Assistance Program (EAP), commuter/parking accounts, Health Savings Account (HSA), AD&D insurance, and People Perks (additional employee discounts).

Key Duties:

• Analyze and process complaints in a uniform and timely manner.
• Ensure proper coding and accurate assessment of complaints.
• Perform data entry
• Prepare reports and graphs for special projects.
• Maintain accurate documentation related to complaints and lot qualification.
• Review and analyze lot documentation (e.g., Device History Records) to identify anomalies linked to reported product failures.
• Process feedback letters
• Communicate findings to product support managers for various reporting sites.
• Perform basic product reviews and failure analyses.

We believe you have the talent to make a difference and are committed to enabling you to do just that. If you're ready to take the next step, click 'Apply Now.' A dedicated recruiter will contact you soon to discuss this exciting opportunity.

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com.

Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.