Part-Time Retention & Housing Administrative Support Specialist

Lane Community College

United States, Oregon, Eugene

Apr 16, 2025

Posting Details

AA/EEO Statement

AA/EEO Statement:	Lane Community College is an Affirmative Action / Equal Opportunity / Veteran / Disabled Employer embracing equity, inclusion and accessibility. We encourage a safe and hospitable environment for historically marginalized populations including women, BIPOC, Latinx, LGBTQ+ individuals, veterans, and candidates and employees living with disabilities.
Veterans Statement	Lane actively recruits veterans and those with disabilities for all positions. For accommodations and questions call 541-463-5586. Veterans, please fax, e-mail, mail or deliver your documentation (DD214/DD215/letter of disability) to Human Resources, Zack Roush, roushz@lanecc.edu, 541-463-3970. Lane Community College ensures that all documentation submitted to HR will remain confidential.

Position Information:

Posting Number:	250041
Job Title:	Part-Time Retention & Housing Administrative Support Specialist
Applicant Notification:	Department Information Our International Programs is seeking a detail-oriented and collaborative Retention and Housing Administrative Support Specialist to play a key role in supporting front office operations, housing logistics, and student engagement. Search Information This is an applicant pool posting. The first review date of applications may be as early as 10 business days after posting. Subsequent review dates will be based upon department needs. Lane Community College reserves the right to modify this information. Your application will remain in the pool until a decision is made on your candidacy. Provide all documents as requested. A resume may not take the place of any section of the application. Transcripts are required for this position at the time of application. See instructions below. Incomplete applications will not be considered.
Location:	Main Campus, Downtown Center
Classification:	Administrative Support Specialist
Position Type:	Hourly Part-Time Classified
Anticipated Start Date:	Upon Hire
Salary/Wage:	Hourly
Salary/Wage Range:	$17.81 - $26.12 per hour (Classified Hourly Pay Grade 7)
Salary/Compensation Statement:	Our application is used to determine your initial salary placement for selected candidates. All employment and education history will be considered. Part-Time Benefits may be available for qualified employees.
Grant Statement:
Working Schedule:	Generally Monday - Friday, 8:00 am - 5:00 pm. Schedules may vary with hours increasing during peak periods up to 40 hours per week, up to 1039 hours in a 12 month period. A critical part of this position is executed during evenings and weekends and high peak dates for the area of work, such as Spring break, Winter break and critical summer dates.
FLSA:	Non-Exempt
Position Status:	Temporary
Full/Part:	Part-Time
Annual Schedule:	260 Day (12 Month)
Annual Schedule Details:
Quicklink for Posting:	https://jobs.lanecc.edu/postings/13210

POSTING TEXT

Posting Date:	04/16/2025
Closing Date:	06/29/2025
Applicant Pool:	Term Pool
Open Until Filled:	No

Required QUALIFICATIONS

Required Education:	High school graduation or equivalent.
Required Experience:	Two (2) years of general office experience performing the full range of office support duties with extensive public contact and experience.
Licensure or Certification Requirements	Must have a valid driver's license.
Conditions of Employment:	Successful applicants are required to complete a criminal background check. Infractions do not necessarily disqualify a candidate, and will be evaluated on a case-by-case basis. See our FAQs for more detail. Must work and reside in the state of Oregon at the time their work is being performed.

Preferred QUALIFICATIONS

Preferred Education	Bachelor's Degree from an accredited institution.
Preferred Experience	Experience with creating and managing engaging content for a variety of social media platforms. Working knowledge with design tools to create visually appealing graphics, videos, and promotional materials. Experience working with international students or studying abroad. Experience supporting housing or student life programs. Experience with project, event, and activity planning. Experience providing student engagement support on a college campus. Experience and bilingual proficiency in the Spanish, Portuguese, Japanese, or Vietnamese language is preferred.
Language Statement	We welcome multilingual applicants who can support and welcome all students.
Bilingual/Multicultural Statement:	Inclusiveness, diversity, and equity are integral to Lane's commitment to excellence in education and our commitment to student and community engagement. We welcome applicants who bring a diversity of identity, culture, experience, perspective, multilingual skills, and thought. We encourage applications from candidates that identify with groups that are historically underrepresented in higher education.
Equivalency Statement:	We want to find the best candidate for the job, and that candidate may be one who comes from a less traditional background. We encourage you to apply, even if you do not believe you meet every one of the qualifications described. You are also encouraged to address how your professional and lived experience, scholarship, teaching, mentorship, and/or service will contribute to the Lane mission of transforming lives through learning.
Position Purpose:	The purpose of this position is to provide support to the International Programs retention administrative processes and provide student services for prospective, new and continuing students in student housing and other admin related areas.
Essential Functions:	Front Office & Daily Program Operations Assist and support the daily workflow in the front office of the department. Greet students, staff, and visitors in a welcoming and professional manner; respond promptly to phone and email inquiries with timely and accurate communication. Promptly answer phones and provide referrals as necessary. Understand, articulate, and apply department policies, procedures, and philosophies. Create, maintain, educate, and enforce operations manuals and procedural guidelines. Assist with orienting students, faculty, staff, and the public in the use of departmental databases and electronic systems, including uploading documents and updating information. Properly refer students to project specialists, coordinators, and other staff, as well as campus and community resources. Clerical, Data & Administrative Support Provide general clerical assistance using office equipment, technologies, and file management systems. Input, process, and analyze data (in coordination with supervisor) using tools such as Banner, Excel, and Google Suite, ensuring accuracy and integrity. Provide administrative and retention support utilizing office-specific software such as TargetX and Banner, while demonstrating adaptability to software changes. Support retention team processes and student inquiries using clear verbal communication and timely, well-written responses. Problem solve and manage sensitive information with appropriate awareness of FERPA standards; maintain confidentiality and sensitivity to the privacy needs of students. Housing Program Support Assist Retention and Housing Project coordinator with the housing application and placement process, including creating leases, processing roommate assignments, updating financial charges, and maintaining housing records. Assist Retention and Housing Coordinator with communicating and coordinating housing details with students, department employees, Titan Court, and agents. Assist in roommate mediation and conflict resolution throughout the academic year. Support move-in processes including arrival day logistics, airport pickups, and transportation coordination. Provide assistance with new student orientation, Welcome Week, and other housing program activities. Student Leadership & Community Engagement Assist Retention and Housing Coordinator with supporting student leader and residential peer mentor program with hiring, training, staff meetings, and event planning. Provide support for community-building efforts through on-campus events, Titan Court gatherings, day trips, and student activities throughout the year. Assist in event planning and logistics for student engagement and retention initiatives. Transportation & Logistics Assist with driving for events, day trips, airport pick-ups, supply purchases, and other projects as needed. Collaboration & Teamwork Actively participate in a shared workload using strong communication, planning, and organizational skills. Work independently and collaboratively as part of a team. Establish and maintain effective working relationships with supervisor, lead workers, co-specialists, and departmental staff. Perform other duties as assigned in support of departmental and institutional goals. Equity and Inclusion Demonstrate Lane Community College's core value of social justice by ensuring equity and inclusion skills such as respect, inclusiveness, reflecting, valuing of cultural and personal differences. These are the basis of employee and student interpersonal communications and relationships and are applied to all position responsibilities. Duties are carried out respectfully, inclusively, regardless of age, color, disability, gender, gender identity or expression, social class, marital status, national origin, race, ethnicity, religion, sexual orientation, veteran's status, nationality, age, language, origin or employment status. Must demonstrate an active concern for meeting the needs of students, staff, and the public. Actively assist with ADA compliance in conjunction with Lane Community College's Human Resources and Disability Resources departments; support appropriate access for persons with disabilities to facilitate student and staff success; mentor and role-model cultural competency for persons with disabilities.
Supervision Statement:	Reports to and works under the general supervision of the Director of International Programs and receives regular supervision from Housing and Retention Coordinator. Work may be performed independently according to College and department policies. The supervisor is available to consult on problems and policy decisions. Work is reviewed for the quantity and quality of work provided to the department.
Physical Demands/Working Environment:	This position works indoors and is exposed to usual office working conditions that include office noises and interruptions, such as printers, telephones, and visitors. This position requires that an employee is able to sit or stand for extended periods of time; perform cognitive and psychometric work for more than six (6) hours a day. Work may require transporting materials up to twenty-five (25) pounds. Work Safely.
Knowledge Skills and Abilities:	Knowledge of and Skill in Mediation and Conflict Resolution skills Social Media experience and ability to create social media post plans for our mail social media platforms - currently Facebook and Instagram. Office procedures, with emphasis on organizing workflow and word-processing and administrative procedures. Operate office equipment including computer, copier, fax, calculator and printer. Use of Microsoft Applications, especially Word, Excel, design software such as Canva and Adobe Creative Suite, Google Workspace, and enterprise-wide database software. Composition, grammar, spelling, and editing. Ability to Communicate effectively with nonnative speakers with varying levels of English capability. Adapt to new technologies and implement them effectively. Learn and appropriately apply college and department policies and procedures. Type accurately and rapidly. Interact with students, staff and the public from a range of countries and cultures in a pleasant, tactful and courteous manner. Work under pressure and with interruptions while paying attention to detail. Prioritize tasks and take initiative, and work independently. Maintain a high level of confidentiality. Ability to work safely. Maintain a welcoming atmosphere at the front desk. Assess students' needs and correctly refer them. Provide support to employees working to meet accreditation standards through evaluation and assessment of student outcomes.
Applicant Instructions:	Applicant Instructions Incomplete applications will not be considered. All fields in the application must be completed, including employment dates, work hours, and detailed job duties. Resume / Curriculum Vitae (CV) may not take the place of any section in the application. Required Documents To be considered a candidate for this position, all of the following must be included in the application package: Application - Complete and submit online via the applicant portal. Resume/CV - Comprehensive of experience, education, and accomplishments. Cover Letter - Clearly detailing how you meet the qualifications for the position. Transcripts - See instructions below. If applicable: DD214 - Veterans, please fax, email, mail, or deliver your documentation (DD214/DD215/letter of disability) to Human Resources at Lane Community College, attn. Zack Roush, roushz@lanecc.edu, Fax: 541-463-3970. Additional documents and letters of reference are not accepted. Questions? For assistance with the online application call Human Resources at 541-463-5586 For position questions contact William Velez, velezw@lanecc.edu How to monitor your application Enter recruitment@lanecc.edu into your Safe Senders list. Notifications will be sent toward the end of the search process. Visit your Employment Opportunities account. The main page will show your status in the search. Positions close at 9:00 pm PST on closing date.
Transcript Instructions:	Transcripts are required If post-secondary education is included in your application materials or you have obtained a degree higher than the required education for this position, then unofficial transcripts are required to ensure an accurate salary placement is conducted. Attach under "Optional Document", fax, email, deliver or mail to: Lane Community College Human Resources Dept. Posting #250041 Attn: Jill Deneault 4000 E 30th Ave Building 3, 1st floor Eugene, OR 97405 Fax: (541) 463-3970 Email: deneaultj@lanecc.edu
College and Division Information:	International Programs Lane Community College is recognized nationally and internationally for excellence. Lane's International Programs' friendly staff are committed to making international student transition to the US easy so they may focus on their education. We offer comprehensive international student support services! College Information The goal of Lane Community College is to help students achieve their dreams and transform lives through learning. The faculty and staff are dedicated to helping students succeed. Lane Community College partners with businesses in the community to help shape the current and future workforce. Lane Community College is a learning-centered community college that provides affordable, quality, lifelong educational opportunities. History Lane was founded in 1964 by a vote of local citizens, and the main campus opened in 1968. The college was a successor to the Eugene Technical-Vocational School that was founded in 1938. Lane has received many awards and accolades for its innovative programs and high quality instruction. The college is a member of the League for Innovation in the Community College. One of the advantages of working at Lane is living in the area. Lane's main campus is in Eugene, a city known for its quality of life and for being the home of the University of Oregon. Eugene is home to more than 153,000 people and neighboring Springfield has more than 57,000 residents comprising the second largest population center in the state. Eugene and Springfield are nestled in the Willamette Valley between the Pacific Ocean and the Cascade Mountains. Some peaks in the Cascade Range can be seen from the main campus. The area's scenic mountains, forests, rivers, lakes, and coastline offer many opportunities for outdoor adventures or for just sitting back and enjoying the view. See what's new at Eugene, Cascades & Oregon Coast (link is external).
Union Association:	LCC Employees Federation (Classified)